Load Master / Ramp Agent at Air New Zealand (2016-11 – 2025-11)
Performed scheduled and unscheduled ramp and maintenance tasks across multiple aircraft types with focus on safety, operational standards, and regulatory compliance.
- Performed scheduled and unscheduled ramp and maintenance tasks, troubleshooting system issues and making prompt, informed decisions while ensuring safety, operational standards, and regulatory compliance across multiple aircraft types, including 777, 787, 747, 747-F, A380, A320, A321, and 737.
- Completed complex load reshuffles to ensure accurate load planning, improving aircraft stability, operational reliability, and on-time performance.
- Coordinated with Pilots and Dispatch departments to prepare accurate load manifests.
- Performed Maintenance inspections to ensure cargo loading systems, rollers, and locks were serviceable and safe for operation.
- Collaborated with team members to enhance loading efficiency and safety protocols.
- Verified weight calculations to ensure accuracy, compliance, and safe operations.
- Verified deadload and final loadsheet specifications to ensure compliance with safe operations.
- Documented labels and staged cargo for flights including hazardous materials.
- Conducted required 3 way Pre In and Post flight tasks.
- Conducted FOD (Foreign Object Debris) walks, performed equipment inspections, and maintained a hazard-free ramp environment to ensure safe aircraft and personnel operations.
- Contributed to safe and efficient aircraft operations through strict adherence to safety procedures.
- Conducted aircraft marshalling and managed ground baggage handling including cargo, dangerous goods and live animals while maintaining strict safety and operational standards.
- Guided aircraft to parking positions and assisted with flight pushback operations, ensuring safe maneuvering and adherence to airline and airport procedures.
- Operated aircraft towing and pushback equipment, ensuring safe movement of aircraft in compliance with airline and airport SOPs (Safe Operation Protocols).
- Coordinated with flight crews and maintenance teams to ensure timely pushback, towing, and ground servicing operations.
- Conducted thorough pre-departure aircraft safety checks, verifying that all doors, panels, and access points were properly secured to ensure operational safety and regulatory compliance.
- Operated ground service equipment including tugs, belt loaders, dollies, and ground power units (GPUs) to support efficient aircraft servicing and ramp operations.
- Passenger assistance.
- Identified and reported operational hazards and equipment malfunctions to maintain ramp and aircraft safety.
Volunteer at Robertson Supplies Limited (2010-05 – 2025-12)
Coordinated product shipments, monitored business trends, reviewed financial documents, and provided cross-functional support to achieve organizational objectives.
- Coordinated and thoroughly checked product shipments to meet deadlines while keeping clients informed on order progress.
- Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and capitalize on opportunities.
- Reviewed company documents, including financial statements and corporate charts, to support strategic decision-making.
- Provided cross-functional support to internal teams and portfolios of affiliated companies to achieve organizational objectives.
- Conducted market research to identify new investment opportunities and potential business ventures.
- Organized and coordinated company events, including conferences and seminars, ensuring seamless execution.
- Ensured compliance with relevant laws, regulations, and corporate policies across all operations.
Volunteer at Aramex Couriers (2021-09 – 2025-12)
Promoted customer satisfaction by resolving issues professionally, collaborated with diverse teams, and maintained service quality throughout courier operations.
- Promoted high level customer satisfaction by resolving issues with knowledgeable, friendly, and professional service.
- Collaborated effectively with diverse teams to achieve courier service goals and support company success.
- Prioritized and organized tasks to ensure efficient and timely completion of courier operations.
- Engaged customers proactively, using strong interpersonal skills to build relationships and trust.
- Delivered products to customer locations promptly, consistently meeting store and delivery deadlines.
- Monitored customer feedback and reviews, implementing improvements to enhance service and product performance.
- Troubleshot and resolved issues during shipping and post-shipping processes to maintain service quality.
- Communicated with customers regarding satisfaction and service improvements, increasing overall product value.
