Priya Singh

Sales-focused retail professional with a proven track record of growing client relationships, exceeding targets, and delivering exceptional service in high-volume environments. 7+ years in direct sales and CRM, with recent hands-on experience in Canadian retail and liquor store operations. SIR-certified, bilingual, and known for turning first-time shoppers into loyal, returning customers.

Customer Service Representative - Bottleworks Liquor Store - Brampton, ON, Canada

(2025-11 - 2026-05)

• Drove suggestive selling using in-depth product knowledge of wines, spirits, and craft beers, increasing average basket size.
• Earned consistent 5-star Google reviews from customers; recognised for friendly, expert service in a fast-paced retail setting.
• Handled POS operations, ID verification, and compliance with provincial liquor laws at all times.
• Maintained a fully stocked, clean, and appealing sales floor to maximise customer engagement and sales opportunity.

Senior Sales & CRM Manager - Property Guru - India

(2013-11 - 2020-10)

• Ranked top 10% company-wide for customer satisfaction; boosted client retention by 25% through proactive relationship management.
• Managed a pipeline of 500+ prospective clients monthly, scheduling 20+ appointments weekly and consistently hitting sales targets.
• Trained and mentored a sales team to achieve monthly quotas; introduced CRM best practices that improved team conversion rates.
• Negotiated deals and provided after-sales support that turned onetime buyers into long-term referral sources.

Administrative & Client Services - True Blue Immigration Inc. - Surrey, BC, Canada

(2025-06 - 2025-11)

• Delivered client-facing support, managed records, and maintained strong professional relationships in a regulated environment.

MBA - HR & Finance - Ishwarchand Vidya Sagar Institute of Management (2009 - 2011)