Rebecca Ngala

Dedicated and customer-focused professional with 4 years of experience in customer service, hospitality, and telecommunications support. Skilled in handling customer inquiries, resolving issues efficiently, and delivering excellent service in fast-paced environments. Strong communication, teamwork, and problem-solving abilities with a professional and positive attitude.

Customer Service Representative at HMS Host Canada (2024-01 – Present)

• Provide professional and friendly customer service in a busy airport environment.
• Assist customers with orders, inquiries, and issue resolution while maintaining high service standards.
• Handle cash transactions accurately and efficiently during peak hours.
• Work collaboratively with team members to ensure smooth daily operations.
• Maintain a clean and organized work environment.

Customer Support Agent at Telecommunications Company (2020-01 – 2023-12)

• Handled customer inquiries and support requests over the phone.
• Resolved customer complaints professionally and efficiently.
• Maintained customer satisfaction through active listening and strong communication.
• Updated customer accounts and documented interactions accurately.
• Worked in a fast-paced call center environment while meeting performance standards.

High School Diploma