Rhia Patel

Customer Service Representative | Red Swan Pizza, Waterloo, Ontario, Canada | March 2023 – Present

Greeted customers warmly and assisted them in placing orders both in-person and over the phone, ensuring accuracy and efficiency.
Answered customer inquiries regarding menu items, ingredients, and pricing, providing detailed information to aid in decision-making.
Processed customer orders accurately and promptly, using POS system and ensuring adherence to store policies and procedures.
Handled cash transactions, calculated change, and balanced cash register at the end of each shift.
Resolved customer complaints and concerns in a professional and courteous manner, striving to exceed customer expectations.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders, maintaining open communication to address any issues or special requests.
Maintained cleanliness and organization of store front and dining area, including cleaning tables, restocking supplies, and ensuring compliance with health and safety regulations.
Assisted with food preparation tasks as needed, including cutting pizza, preparing salads, and packaging orders for delivery or take-out.

Earned a promotion within 18 months based on exceptional performance and demonstrated organizational impact.
Consistently achieving accuracy rates exceeding 99.7%. As a result of this outstanding performance, transitioned to the role of IQA (Internal Quality Assurance) Process, showcasing a commitment to quality.
Recognized for expertise & results, tasked with training new team members, showcasing leadership & knowledge-sharing skills.
Contributed creative ideas for data collection, product enhancements, and troubleshooting, improving data processing and reporting.
Proficient in utilizing Tableau to create visual representations of financial data for effective data analysis & presentation purposes.

Consistently exceeded targets, delivered high-quality outcomes, and achieved 120% productivity goal.
Highly skilled in leveraging FDCA (Financial Data Collection Application) software to collect & analyze data with proficiency.
Skilled in researching debt securities data for S&P Top 500 companies, including filings from multiple countries such as US, Canada, China etc.

Developed strong customer service skills and gained practical exposure to various banking activities.
Checked creditworthiness and evaluated CIBIL scores of loan applicants by thoroughly analyzing their financial information.