Robin

Detail-oriented Administrative and Project Assistant with over 4 years of experience providing front-office support, reception services, and administrative coordination in healthcare, hospitality, and professional environments. Skilled in managing communications, organizing documentation, supporting team operations, and delivering exceptional customer service. Recognized for professionalism, reliability, and strong organizational abilities in fast-paced office settings.

Administrative Assistant - Favored Hand Limited

(2023-01 - 2025-01)

• Managed high-volume front-desk and dispatch operations, including calls, scheduling deliveries, and responding to client inquiries, improving workflow efficiency by 25%.
• Maintained and updated confidential client and shipment records in compliance with company data protection standards, ensuring accuracy and secure documentation.
• Coordinated communication between drivers, operations staff, and management, improving daily operational efficiency and service delivery by 20%.
• Prepared operational reports, organized logistics documentation, processed delivery forms, and supported general administrative functions to ensure smooth operations.
• Organized logistics documentation, delivery forms, and administrative records to maintain accurate project and operational files for reference and reporting.
• Assisted procurement processes by assisting with vendor communications, supply tracking, and inventory coordination to ensure uninterrupted office operations.
• Supported office operations by assisting team members with administrative requests, documentation preparation, designs, and general coordination activities

Administrative Support / Project Coordination - The 14 Partner's Alliance

(2021-01 - 2023-01)

• Provided reception and administrative support by managing inbound calls and guest inquiries, improving response time and overall guest satisfaction by 15%.
• Coordinated meetings, scheduled appointments, and maintained executive calendars to ensure effective time management and smooth daily operations.
• Drafted internal memos, correspondence, and reports to support communication between management and staff, including supporting event planning and execution.
• Organized and maintained office documentation and filing systems, improving file retrieval efficiency by 20% and reducing administrative delays.
• Maintained organized project and operational files within company record systems, ensuring information was accessible for reporting and reference.
• Prepared presentation materials, reports, and business documentation using Microsoft Word, Excel, and PowerPoint to support internal and client communication.
• Maintained accurate records and documentation to support project coordination and ensure administrative processes followed company standards.
• Assisted team members with various office responsibilities including document formatting, file organization, and general administrative support.

Bachelor of Science (BSc) - Human Resource Management - Institut Supérieur Bilingue Libre du Togo (2021-01)