Sanjula Paul

With me, I bring 4 years of versatile experience in the IT sector. Throughout this global journey, I have gained hands-on experience on pressure and stress handling at the workplace, getting things done, and most importantly is working with people. I am firmly looking forward to expanding my skill set to take over new challenges and grow professionally.

I have adept System Administrator and basic cloud services which is known for maintaining reliable and consistent uptime figures, a skilled controller of hardware and software. I got my Permanent residency in Canada in December, 2025

System Administrator at ZEMA GLOBAL DATA ORGANIZATION (2023-03 – 2025-04)

• Provided technical support for Microsoft Office 365 applications to end users.
• Configured and maintained network infrastructure to ensure optimal performance.
• Managed system updates and patches across multiple servers and workstations.
• Monitored system performance to identify potential problems or improvements.
• Developed and documented standard operating procedures for IT processes.
• Created user accounts and managed access rights for users using powershell scripting on AD.
• Deployed operating systems upgrades and security patching in accordance with IT policies.
• Performed regular monthly patching of Windows servers for production, test, and DR environments. Administered and maintained Windows Server 2012/2016/2019/2022 environments.
• Administered Veeam Backup & replication for virtual and physical servers and managed backup repositories through NAS.
• Implemented and managed VPNs and supported and maintained ZTNA-based secure access for internal applications.
• Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
• Consulted users to determine areas in need of improvement.
• Led migration of Active Directory users, including creation, deletion, role assignment, and access control of on-premises services and file systems to Microsoft SharePoint.
• Performed Active Directory cleanup, removing inactive users, computers and groups to improve security and directory performance.
• Designed and implemented a structured Organizational Unit (OU) hierarchy for the entire organization.
• Implemented role-based access using AD and Azure AD groups based on departments, roles, and locations.
• Containerized applications using Docker images.
• Managed mobile devices using Microsoft Intune (MDM/MAM) for Windows
• Participated in ITIL-based change management, including documentation, approvals, and audits.
• Performed network troubleshooting using tools such as nslookup, ping, tracert, and ipconfig to resolve DNS and connectivity issues

Technical Support Engineer (TAC) at Fortinet (2022-08 – 2023-01)

• Ability to troubleshoot the IPsec and SSLVPN issues and web filter blocking and issues related with firewall.
• Diagnosed network issues through remote troubleshooting techniques.
• Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
• Monitored firewall logs using FortiAnalyzer, identifying and mitigating security threats.

Associate Engineer at NTT DATA (2019-02 – 2021-01)

• Analyzing, troubleshooting technology issues for Microsoft outlook, AD via email, text and phone calls.
• Provide step -by step instructions to fix technological issues.
• Automated tasks such as backups and data replication.
• Managed virtual networks and security configurations for data protection.
• Provided technical support and training on Azure tools to team members.
• Created user accounts and managed access rights for users using powershell scripting on AD.
• Configured, monitored and maintained Azure Storage Accounts, Virtual Networks, App Services, Web Apps and
• Performed network troubleshooting using nslookup, ping, tracert, and ipconfig.
• Participated in ITIL-based change management, including documentation, approvals, and audits.
• Managed NAS storage systems, including backup repositories, data organization, and access control.

Master's in internetworking – Dalhousie university (2022-07)

Bachelor of Engineering (B.E.) in Computer Science Engineering – Chitkara University (2018-07)