Shah Meet

Detail-oriented administrative professional with experience managing client records, scheduling appointments, processing documentation, and delivering exceptional customer service in fast-paced environments. Proven ability to maintain accurate records, coordinate with multiple stakeholders, resolve client inquiries, and manage confidential information. Strong organizational, communication, and Microsoft Office skills with a commitment to accuracy and client satisfaction.

Front Desk Coordinator - Enbee Education Center (EEC) - Vadodara, India

(2023-01 - 2024-03)

• Served as primary point of contact for 300+ clients, managing intake, onboarding, and account setup in person, by phone, and by email.
• Reviewed, verified, and processed client documentation for 50+ new client files per month, ensuring completeness and accuracy before submission.
• Maintained confidential client files and electronic records, ensuring accurate documentation and compliance with internal procedures.
• Coordinated appointments and managed multiple calendars to ensure timely client meetings and efficient workflow.
• Communicated with clients and internal staff regarding application status, required documentation, and important deadlines.
• Resolved 40+ daily client inquiries with professionalism, handling first-contact resolution and escalating complex cases appropriately.

Retail Store Manager - R. R. Contractor & Co. - Neemuch, M.P., India

(2022-04 - 2022-12)

• Managed customer accounts, prepared sales documentation, processed transactions, and maintained accurate business records.
• Prepared and verified invoices, receipts, and transaction records for 30+ daily sales with full accuracy in reconciliation and reporting.
• Developed long-term client relationships through proactive communication and timely follow-up, achieving a 15% increase in repeat business.
• Coordinated documentation with suppliers and maintained accurate transaction and delivery records.
• Resolved client complaints and disputes professionally, maintaining trust in a detail-sensitive, transaction-heavy environment.

Diploma - Computer Programming and Engineering - Seneca Polytechnic (2024-05 - 2025-12)