Shanaz Sajeen

Dedicated administrative and customer service professional with expertise in office management, accounts receivable, and client support. Skilled at resolving complex issues, streamlining processes, and building strong client relationships. Recognized for delivering high-quality service in fast-paced environments while maintaining accuracy, efficiency, and professionalism.

Account Receivable Clerk - Newco - Toronto, ON (Canada)

Customer Service Associate (Remote) - Canada Life - Toronto, ON

(2024-06)

• Provide personalized support to policyholders regarding benefits, claims, billing, and account services.
• Handle 80+ calls and emails daily while maintaining accuracy and strong customer satisfaction scores.
• Guide clients through claims, policy updates, and benefit explanations to ensure clarity.
• Collaborate with internal teams to resolve escalations and deliver seamless service.
• Consistently meet service-level targets and quality assurance standards.

Accounts Receivable Clerk (Remote) - First Student - Toronto, ON

(2022-08 - 2024-05)

• Managed invoicing, payment posting, and reconciliation of high-volume accounts.
• Investigated and resolved billing discrepancies, ensuring accuracy in financial records.
• Developed proactive collection strategies, reducing overdue accounts and improving cash flow.
• Maintained strict confidentiality of financial records while providing detailed reporting to management.

Customer Service Supervisor - First Student - Toronto, ON

(2021-03 - 2022-08)

• Supervised staff handling trip bookings for schools and organizations across Ontario.
• Delivered training to improve data entry accuracy and customer service performance.
• Handled escalated inquiries and resolved client concerns with professionalism.

Customer Service Representative (Remote) - Flexiti - Toronto, ON

(2019-08 - 2021-01)

• Supported customers and merchants with account inquiries and financial products.
• Ensured compliance with policies through accurate documentation and follow-up.
• Consistently delivered empathetic, solution-oriented support.

Dental Administrator - DENTISTRY ON ELLESMERE - Toronto, ON

(2018-09 - 2019-08)

• Managed daily operations, scheduling, and patient communications for busy dental practice.
• Explained treatment plans and insurance coverage clearly to patients.
• Processed payments, maintained records, and managed clinic's online presence.

Customer Solutions Advisor - CIBC - Toronto, ON

(2013-06 - 2018-01)

• Opened accounts, processed credit applications, and handled mortgage renewals.
• Ensured compliance with KYC, AML, and privacy regulations.
• Delivered tailored banking solutions, consistently exceeding client satisfaction targets.

Customer Support Consultant - Rogers Communications - Toronto, ON

(2012-09 - 2013-05)

• Provided first-line support for billing, cable, and promotional inquiries.
• Resolved issues efficiently, contributing to high customer retention.

Medical Administrator - Danforth Medical Center - Toronto, ON

(2011-10 - 2012-11)

• Handled patient intake, scheduling, and medical record management.
• Ensured patient confidentiality while providing empathetic service.

Retail Store Manager - Perfect Jewelers - Toronto, ON

(2003-08 - 2011-11)

• Oversaw daily operations, sales, and staff performance for retail location.
• Increased profitability through upselling, promotions, and customer relationship building.
• Trained and supervised staff, achieving strong sales growth and client satisfaction.

College diploma - Human Resource Management - Canadian College of business and technology (2024-03 - 2025-03)

High School Diploma - Downsview Secondary High School (2007-06)