Shaurya Sethi

LLQP-certified professional with over four years of experience in marketing, sales, client relationship management, and business development. Proven ability to identify customer needs, build lasting relationships, and deliver tailored solutions across healthcare and hospitality industries. Skilled in consultative selling, strategic marketing, and customer acquisition, with a strong passion for helping individuals and families protect their financial future through personalized insurance solutions.

Client Relations & Marketing Manager - Mahaul Indian Culinary - Mississauga, ON

(2023-09)

• Launched the company from the ground up and drove sales from $0 to $120,000+ monthly within the first 3 months.
• Established long-term relationships with customers by delivering personalized service and maintaining high satisfaction levels.
• Managed customer inquiries, resolved concerns, and created positive client experiences resulting in increased repeat business.
• Secured B2B catering/event contracts, adding consistent revenue streams beyond daily sales.
• Led marketing campaigns, promotional events, and community partnerships to increase brand awareness and customer acquisition.

Associate Marketing Manager - Canadian Hospital Specialties - Oakville, ON

(2023-08 - 2024-09)

• Increased assigned product portfolio performance by 20% year over year through strategic marketing initiatives and customer engagement.
• Developed end-to-end sales roadmaps and resources — including client-ready decks, proposal documents, and word-for-word sales scripts — enabling the sales team to close deals faster and more consistently.
• Expanded market share by strategically placing products across hospitals and institutions, resulting in new B2B contracts.
• Delivered product presentations, educational sessions, and sales support to healthcare professionals and sales teams.
• Collaborated with sales, finance, operations, and supply chain teams to execute successful product launches and marketing initiatives.

Client Retention Specialist - Single Point - Toronto, ON

(2022-06 - 2023-08)

• Managed a portfolio of customer accounts while building strong client relationships and maintaining high customer satisfaction.
• Identified customer needs and recommended tailored solutions to improve retention and generate additional business opportunities.
• Pitched to new clients by leveraging the client base and targeting strategic partnerships.
• Prepared performance reports and analyzed customer data to identify trends and improve retention strategies.
• Retained high-value accounts at risk of leaving by directly engaging clients, addressing concerns, and rebuilding trust — turning cancellations into renewed contracts.

Business Administration - Marketing - Durham College (2019 - 2021)

Digital Marketing Diploma - Digital Marketing (2019 - 2019)