Solaleh Sepahan
Fashion retail professional specializing in visual merchandising and customer experience
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About
Highly motivated fashion retail professional with 4+ years of experience, specializing in visual merchandising, customer experience, cash operations, and team support. Skilled in styling, floor presentation, trend awareness, and training new team members in fast-paced retail environments. Passionate about fashion, brand standards, and creating an elevated shopping experience while supporting store sales and team performance.
Experience
CASHIER TRAINER/COACH - ZARA - Toronto, ON
(2024-09)
- Trained new cash associates on POS systems and procedures
- Supported smooth and accurate checkout operations
- Assisted team members with customer service and transactions
- Helped maintain efficiency during high-volume periods
- Ensured accuracy in cash handling and store policies
VISUAL MERCHANDISER - ZARA - Toronto, ON
(2024-01 - 2024-09)
- Executed visual merchandising strategies to attract customers and drive sales
- Supported floor moves and seasonal launches
- Maintained organized and visually appealing sales floor
- Analyzed best-selling products to improve presentation
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sale promotions
SALES ASSISTANT - ZARA - Toronto, ON
(2023-04 - 2024-01)
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences and assisted customers in making informed decisions by offering detailed product knowledge and comparisons
- Handled customer inquiries, complaints, and returns professionally
OPERATION ASSISTANT - ZARA - Montreal, QC
(2021-12 - 2022-09)
- Assisted with stock replenishment and inventory organization
- Processed shipments and prepared products for the sales floor
- Maintained organized stockroom and operational standards
- Supported daily backroom operations in a fast-paced environment
SUPERVISOR - Aqua Famille Inc - Montreal, QC
(2021-08 - 2022-09)
- Reviewed accounts daily to determine the areas in need of improvement and strategies for correcting faults
- Produced weekly reports outlining the business operations successes and gaps for the senior management team
- Followed work orders for items movement and delivery preparation
Education
Bachelor - Business Technology Management - CONCORDIA UNIVERSITY (2022-12)
Diploma - Mathematical Physics - DANESH MOFID (2019-06)
