Alexandra Mogollon

Leadership-oriented retail professional with experience in premium retail, customer experience, and visual merchandising. Strong in clienteling, relationship building, upselling, inventory control, and store operations. Recognized for supporting KPI performance, sales growth, visual standards, customer retention, and team support in fast-paced environments.

Sales Associate / Visual Merchandising - Nespresso

(2025-04)

• Supported store targets by delivering premium retail service, building client relationships, and driving upselling, add-on selling, AOS, and ABV through strong product knowledge.
• Executed product launches and maintained visual merchandising standards to support merchandising execution, customer experience, and brand presentation on the sales floor.
• Maintained POS accuracy, completed inventory counts, and supported inventory control standards to ensure inventory accuracy and smooth store operations.

Sales Support - Tapestry | Coach - Vaughan Mills

(2019-07 - 2025)

• Managed replenishment, transfers, shipment processing, and stock organization to support inventory accuracy and consistent sales floor readiness in a luxury retail environment.
• Supported sales floor operations, cash wrap, and visual merchandising while maintaining merchandising standards and a polished customer experience.
• Built client relationships, supported customer retention, and assisted sales initiatives through responsive service and strong day-to-day store support.

Sales Associate - Steve Madden

(2021-07 - 2023-01)

• Provided personalized customer service and processed transactions.
• Organized stock and supported daily store operations.
• Fulfilled online orders efficiently.

Service Coordinator - Laura Canada

(2015 - 2019)

• Managed client communication and handled online orders.
• Executed markdowns and coordinated inventory transfers.

Bachelor of Environmental Design - Interior Design - OCAD University (2018-09 - 2023-05)