Suraj Walia

Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

• Answered phones and resolved customer issues and complaints.
• Handled online order pickups, locating items and helping customers move bulky purchases to vehicles.
• Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
• Documented, researched and resolved customer service issues.
• Set up customer accounts in system and updated details to reflect current information.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Collaborated with colleagues and co-workers to deliver quality customer experience.
• Navigated multiple computer systems and utilized search tools to find information.
• Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
• Offered polite, friendly and engaging approach with customers and colleagues.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Used various tools and resources to identify trend behaviors to improve individual and team performance.