Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Answered phones and resolved customer issues and complaints.
- Handled online order pickups, locating items and helping customers move bulky purchases to vehicles.
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
- Documented, researched and resolved customer service issues.
- Set up customer accounts in system and updated details to reflect current information.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Navigated multiple computer systems and utilized search tools to find information.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Offered polite, friendly and engaging approach with customers and colleagues.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Used various tools and resources to identify trend behaviors to improve individual and team performance.
