Sydney Pfuhl

Professional and personable hospitality professional with experience in resort guest services, customer service, reservations, and front-of-house operations. Skilled at creating welcoming guest experiences, managing high-volume customer interactions, and maintaining organization in fast-paced environments. Recognized for strong communication skills, professionalism, attention to detail, and the ability to remain calm under pressure. Seeking employment for the September 2026 school year.

Guest Services Representative at Living Water Resort & Spa (2025-06 – 2025-08)

• Provided front-line customer service for hotel guests in a fast-paced resort environment.
• Assisted guests with reservations, inquiries, directions, and service requests to ensure an exceptional guest experience.
• Handled phone calls, bookings, and administrative tasks with professionalism and accuracy.
• Resolved guest concerns promptly and effectively while maintaining a welcoming and courteous demeanour.
• Collaborated with multiple departments to support smooth daily operations and guest satisfaction.

Sales Associate at Crock A Doodle (2025-01 – Present)

• Delivered exceptional customer service in a high-volume, family-oriented environment.
• Welcomed guests, managed reservations, and coordinated seating to ensure efficient guest flow.
• Processed transactions accurately and handled bookings, events, and customer inquiries.
• Assisted with event logistics and customer engagement initiatives.
• Maintained a clean, organized, and inviting atmosphere while supporting team operations during busy periods.

Lifeguard & Swim Instructor at City of Toronto (2022-01 – 2024-12)

• Delivered outstanding customer service while ensuring a safe and welcoming environment for patrons.
• Responded professionally to customer concerns and resolved issues with tact and diplomacy.
• Managed multiple responsibilities simultaneously in a fast-paced public setting.
• Built positive relationships with patrons through strong communication and professionalism.
• Maintained high standards of cleanliness, organization, and safety.

Swim Coach at Scarborough Swim Club (2022-01 – 2023-12)

• Led practices and coordinated meet logistics for athletes and families.
• Adapted communication and coaching techniques to diverse skill levels and needs.
• Fostered positive relationships with athletes, parents, and fellow coaches in a collaborative environment.

Bachelor of Arts (Honours) in Psychology – University of Guelph (2023-09 – 2027-05)