Tanya

Experienced Customer Service and Transportation professional with 15+ years of experience supporting customers, vendors, carriers, and high-value accounts within the wastepaper and recycling industry. Skilled in shipment coordination, order entry, freight tracking, cross-border transportation between Canada and the United States, freight quoting, carrier communication, and issue resolution. Recognized for strong communication, active listening, problem-solving, attention to detail, and time management.

Dedicated to providing reliable and responsive service while ensuring shipments are coordinated efficiently, delivered on time, and customer expectations are consistently met.

Customer Service Representative & Logistics Coordinator - Continental Paper Grading Canada

(2015-11 - 2026-08)

• Serve as and manage high-priority and white-glove accounts, providing personalized service and timely issue resolution
• With customer accounts and vendors, ensuring consistent and responsive service
• Managed multiple shipments and customer requests simultaneously while maintaining accuracy and meeting deadlines
• Coordinate shipments between Canada and the United States and arranging transportation
• Negotiated daily freight rates to support sales and pricing objectives, ensuring competitive transportation costs and profitable customer pricing
• Scheduled loads with vendors and suppliers across multiple mill locations, ensuring pickup and delivery requirements were met, including coordinating pickup and delivery appointments
• Track and trace shipments throughout the transportation process and proactively communicate delays or service issues to customers
• Maintain daily communication with sales teams, customers, vendors, and transportation providers
• Investigate transportation-related issues and work with internal and external partners to find effective solutions

Customer Service Representative - CCT Canada

(2014-11 - 2015-05)

• Tracked and traced shipments to ensure on-time service and promptly communicated any delays
• Secured and accurately entered customer orders into the company's in-house system
• Updated and distributed load tenders to carrier agents to coordinate pickups
• Informed customers of additional service charges and obtained authorization prior to final billing
• Communicated additional service charges to customers and obtained authorization prior to final billing
• Responded to customer inquiries and assisted with transportation-related issues

Customer Service Representative & Inside Sales - Quick X Transportation

(2010-03 - 2014-07)

• Provided administrative and customer service support to two regional outside sales representatives
• Served as the primary point of contact for high-value customer accounts, ensuring responsive and reliable service
• Entered pricing requests for new clients and added new lanes working with customers and internal teams to ensure accurate billing
• Coordinate shipments between Canada and the United States
• Tracked and traced shipments to ensure on-time service
• Informed customers of additional service charges and obtained authorization prior to final billing
• Set up new customer profiles
• Gather and compile details on missing freight to submit freight claims to the claims department
• Provide rates and spot quotes to customers for approval
• Add and set up new lanes and rates to customer Tarrifs

Administrative Assistant - Miller Waste

(2009-02 - 2010-02)

• Billing and data entry of landfill tickets onto an excel spreadsheet
• Entered all drivers' employees' hours for payroll
• Basic administrative duties such as filing and answering multi-line telephone systems
• Took calls land logged complaints from residents on any issues with garbage and or recycling

Customer Service Representative - Armbro Transport

(2001-05 - 2009-11)

• Tracked and traced shipments to monitor delivery status and provide customers with timely updates
• Booked and entered customer orders into the company's in-house transportation system
• Responded to customer calls regarding freight, shipment status, and transportation issues
• Handled customer complaints and inquiries professionally and worked to resolve service issues
• Communicated with customers and internal teams to ensure accurate and timely shipment information