Toka Alkorashy

Results-driven administrative and customer service professional with over six years of experience delivering high-quality front-desk support, client care, and operational efficiency in fast-paced environments. Adaptable and skilled in calendar management, inventory tracking, conflict resolution, and digital communication. Bilingual in English and Egyptian Arabic, bringing strong interpersonal strengths, empathy, and a high standard of accuracy to every administrative role.

Administrative Assistant & Social Media Coordinator - Hyaface Cosmetic Clinic - Toronto, ON

(2018-01 - 2019-12)

• Managed front-desk operations, greeting incoming patients, facilitating pre-screening intake forms, and conducting post-procedure follow-up calls
• Handled high-volume phone traffic, screening inquiries, scheduling appointments, and delivering tailored information regarding clinic procedures
• Oversaw inventory procurement and stock tracking for medical and general office supplies to prevent shortages
• Addressed and resolved patient concerns directly, maintaining exceptional service standards and client retention
• Updated clinic social media platforms and participated in ongoing professional development sessions regarding industry technologies

Retail Sales Associate - Hudson's Bay Company (Eaton Centre) - Toronto, ON

(2017-01 - 2019-12)

• Delivered direct customer service to upwards of 100 clients daily within a high-traffic downtown location
• Maintained thorough knowledge of company store policies, security standards, and promotional programs
• Consistently achieved monthly sales targets, Units Per Transaction (UPT) benchmarks, and store credit card sign-up metrics

Sales Associate & Cashier - Victoria's Secret - Toronto, ON

(2019-12 - 2020-02)

• Provided personalized consultations, assisting clients with product selection, fit recommendations, and fitting room routing
• Operated POS software for sales, returns, and exchanges while executing accurate end-of-shift register reconciliations and cash handling

High School Diploma