Tharshan Nagarajah

Motivated and reliable individual with experience in store supervision, customer service, technical support, and sales support in the pharmacy and telecommunications sectors. Excellent communication, team management, and problem-solving skills. Knowledge of computers, networks, Microsoft Office 365, EPOS system, and OneView sales platform.

SUPERVISOR - PHARMAPRIX - Montréal, Québec

(2023-01)

• Managing daily store operations and supervising the team.
• Cash management: opening/closing, counting funds, transaction reconciliation, and financial reporting.
• Using the EPOS system to process sales, returns, exchanges, and daily operations.
• Store maintenance: shelf organization, inventory control, receiving deliveries, and merchandising.
• Store management: scheduling shifts, delegating tasks, and training staff.
• Ensuring excellent customer service and resolving issues effectively.
• Ensuring compliance with company policies and safety standards.

CUSTOMER SERVICE AND TECHNICAL SUPPORT AGENT - ROGERS COMMUNICATIONS - Télétravail

(2024-04 - 2025-02)

• Assisting customers with Internet, mobile, and television services.
• Resolving technical and connectivity issues effectively.
• Professional phone support and customer file management.
• Using OneView for sales support and customer account management.

Computer Support Program - Computer Science - LB Pearson (VACC) (2027)

High School Diploma - École secondaire Saint-Laurent