Tharshan Nagarajah
SUPERVISOR | CUSTOMER SERVICE | TECHNICAL SUPPORT
Talent
Pointe-Claire, Montreal (administrative region), CanadaMember since June 28, 2026
EPOS System UsageMicrosoft Office 365
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EPOS System UsageMicrosoft Office 365
About
Motivated and reliable individual with experience in store supervision, customer service, technical support, and sales support in the pharmacy and telecommunications sectors. Excellent communication, team management, and problem-solving skills. Knowledge of computers, networks, Microsoft Office 365, EPOS system, and OneView sales platform.
Experience
SUPERVISOR - PHARMAPRIX - Montréal, Québec
(2023-01)
- Managing daily store operations and supervising the team.
- Cash management: opening/closing, counting funds, transaction reconciliation, and financial reporting.
- Using the EPOS system to process sales, returns, exchanges, and daily operations.
- Store maintenance: shelf organization, inventory control, receiving deliveries, and merchandising.
- Store management: scheduling shifts, delegating tasks, and training staff.
- Ensuring excellent customer service and resolving issues effectively.
- Ensuring compliance with company policies and safety standards.
CUSTOMER SERVICE AND TECHNICAL SUPPORT AGENT - ROGERS COMMUNICATIONS - Télétravail
(2024-04 - 2025-02)
- Assisting customers with Internet, mobile, and television services.
- Resolving technical and connectivity issues effectively.
- Professional phone support and customer file management.
- Using OneView for sales support and customer account management.
Education
Computer Support Program - Computer Science - LB Pearson (VACC) (2027)
High School Diploma - École secondaire Saint-Laurent
Skills
SUPERVISORCUSTOMER SERVICETECHNICAL SUPPORT
