Tithi Patel

Friendly and customer-focused retail professional with experience in cash handling, POS systems, customer service, and sales support within fast-paced retail and food service environments. Skilled at processing transactions accurately, promoting products and special offers, resolving customer concerns, and maintaining organized checkout areas. Proven ability to work collaboratively with team members, manage multiple tasks efficiently, and deliver exceptional customer experiences.

Seeking to contribute strong customer service and retail skills as a Part-Time Cashier with Browns Shoes.

Front End Sales Associate - EATALY - Toronto, CA

(2025-07 - 2026-06)

• Deliver exceptional customer service by greeting customers, answering questions, and providing product recommendations.
• Process cash, debit, credit card, and mobile payments accurately using Point-of-Sale (POS) systems.
• Handle customer inquiries, returns, and exchanges professionally while maintaining a positive shopping experience.
• Promote store products, loyalty programs, and special promotions to increase customer engagement and sales.
• Maintain an organized and welcoming checkout area while ensuring compliance with company policies and procedures.
• Assist with merchandising, stock replenishment, and maintaining product displays to support store operations.
• Work collaboratively with team members to ensure efficient front-end operations and customer satisfaction.
• Resolve customer concerns promptly and professionally, contributing to a positive brand experience.
• Maintain accuracy in cash handling, balancing transactions, and protecting company assets.

Customer Service & Cashier - Dairy Queen - Toronto, CA

(2024-03 - 2025-03)

• Greeted guests warmly, took accurate orders, and processed cash, debit, and credit payments using POS systems.
• Promoted combo upgrades and loyalty offerings to enhance sales and customer satisfaction.
• Ensured proper food handling and followed store safety procedures at all times.
• Maintained a clean and organized counter and front area, contributing to a safe and inviting space.
• Resolved customer concerns calmly and professionally to support repeat business.

Customer Service Associate - Subway (Aum Association) - Toronto, CA

(2023-02 - 2023-12)

• Handled cash register duties including ringing up purchases, giving correct change, and closing register daily.
• Promoted add-ons and specials to maximize customer satisfaction and increase ticket size.
• Maintained store cleanliness, prepared food according to hygiene standards, and followed shift checklists.
• Trained new team members on POS usage and customer service best practices.

Post-Graduate Diploma - Computer System Technician - Centennial College

Post-Graduate Diploma - Software Engineering Technician - Centennial College

Bachelor's Degree - Computer Applications - Ganpat University