Passenger Service Agent - SWISSPORT INTERNATIONAL - Winnipeg, MB
(2025-06)
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage Passenger baggage processing, including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP Passengers, and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine as required
- Make Public address announcements as required
- Assist Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority, and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Passenger Service Team Lead - ALLIANCE GROUND INTERNATIONAL - Winnipeg, MB
(2024-11 - 2025-06)
- Manage passenger service team, resolve complaints and ensure passenger satisfaction
- Oversee check-in, Boarding and baggage handling
- Schedule staff, monitor activities and providing training
- Ensure compliance with airline policies, safety and security regulations
- Coordinate with other departments such as flight operations and maintenance
- Interact with employees, clients and the public in a courteous and professional manner
- Ensure quality customer service is delivered to all passengers
Aircraft Re-fueler - MENZIES AVIATION - Winnipeg, MB
(2024-09)
- Safely and efficiently fuel and defuel aircraft, Including loading and balancing fuel
- Drive and operate fuel trucks, hydrants carts and other specialized commercial vehicles
- Perform daily quality control checks on equipment and ensure its clean and functional
- Accurately account for fuel transactions
- Operate with accordance with airport, health and safety, security and other regulations
- Maintain radio and telephone contact for flight information and report incidents
- Ensure vehicles are serviced with diesel, gas oil and lubricants
Customer Care Agent - AAS CANADA. INC - Mississauga, ON
(2023-05 - 2024-08)
- Provided a full range of ground handling and passenger support services for both airlines and airport
- Helped passengers with reduced mobility services
- Support a variety of airport operations through smart programming
- Worked in leading providers in airport ground services
- Helped to manage passenger flow through and high-risk airport areas including border control and hand baggage compliance
- Ensured a clean and comfortable environment for the passengers
Galley Builder - GATE GOURMET CANADA - Mississauga, ON
(2022-09 - 2023-01)
- Responsible for the preparation of the non-food items
- Assembles equipment according to airline specifications following procedures and assembly diagrams
- Sorts, Wraps and packs airline dry goods, liquor and equipment into airline carts according to airline specifications
- Keeps production areas in compliance with sanitation
Tray Setter - NEWREST CANADA - Mississauga, ON
(2022-01 - 2022-09)
- Arrange the work area before the daily work begins
- Ability to use hands to assemble trays and set the trays for airline using the specifications provided
- Focused on completing task with accuracy and ability to meet deadlines efficiently
- Ability to plan and organize trays for efficient production and load the trays in properly in various trolleys
- Ability to identify and solve problems related to tray assembly
- Proficiency in working with colleagues to assemble trays and knowledge of safe practices when assembling
- Ability to effectively communicate and build relationships with co-workers
- Aptitude for inspiring, motivating and guiding others
- Open to new ideas and able to adopt to changing situations
- Capacity to analyse and solve problems
- Adeptness at troubleshooting and coming up with creative solutions
- Proficiency in providing excellent service to customers
