Victorious Ll

Personable and organized professional with 5+ years of experience in customer service and administrative support, seeking to bring excellent communication and multitasking skills to a front desk role. Skilled in providing customer assistance, managing inquiries and phone communications, maintaining organized records, and supporting smooth daily operations. Dependable and adaptable, with the ability to create a welcoming and positive experience while managing multiple responsibilities in fast-paced environments.

Customer Service & Sales Associate at Nike (2021-09 – Present)

• Delivered professional, friendly service in a high-volume, fast-paced environment, and resolved customer concerns calmly and efficiently, maintaining a positive experience.
• Collaborated with a large team to ensure smooth daily operations and customer flow.
• Managed multiple responsibilities simultaneously, including customer assistance, phone inquiries, and inventory support.
• Built rapport with a diverse customer base, showcasing communication and relationship-building skills.

Property Management Administrative Assistant at Private Property Management (2024-04 – 2026-07)

• Served as a primary point of contact for tenant inquiries, providing timely and professional assistance by phone, email, and text.
• Coordinated tenant inquiries, maintenance requests, and repair scheduling.
• Maintained digital and physical records for rental agreements, payments, and expenses.
• Handled confidential tenant information with discretion.
• Communicated regularly with tenants to resolve concerns and ensure a positive experience.

Retail Cashier & Front-End Associate at Lowe's (2021-03 – 2021-09)

• Processed high-volume financial transactions including cash, credit, and returns.
• Balanced cash drawers and prepared end-of-shift financial reports.
• Delivered professional and friendly customer service at checkout and service counters.

Bachelor of Arts – Mount Royal University

Diploma – Notre Dame High School (2020)