Will Catterick

I am a customer service professional with over 7 years of retail experience. In every role I have been in I have processed transactions in some way, typically with cash handling involved. I am looking for a role in which I can contribute to a team of retail professionals all working together to ensure that business runs smoothly.

I have worked in a number of positions, including:

1. Curatorial Assistant - City of Niagara Falls, Museums
   • Accepted cash donations
   • Opened and close the museum as a keyholder
   • Trained new staff
   • Supervised the Willoughby Historical Museum
2. Fundraising Team Supervisor - Brock University
   • Supervised a team of 12 student fundraisers
   • Task delegation
   • Processed electronic donations
   • Reached out to key university officials
3. Fundraiser - Brock University
   • Collected donations from university alumni
   • Cold calling
   • Data entry
   • Kept records on alumni accurate
4. Designated Trainer - Great Wolf Lodge, Niagara Falls
   • Cash handling
   • Trained new staff in 4 departments
   • Open and closed shop as a keyholder
   • Stocking, inventory, and merchandising

I am currently enrolled at Fanshawe College for GIS and Urban Planning. At Fanshawe, I am learning about site and land use planning, geographic information systems, and presentation graphics. I recently graduated from Brock University with a BA in History and Business.

At Brock, I developed a strong understanding of business operations, including but not limited to operations management and human resources, finance and accounting, and information systems. I also developed a strong sense of time management and team-based skills thanks to the collaborative historical projects which I was associated with.