Sheimaa El Lahib

Exceptional customer service skills with a professional, patient, and client-focused approach. Highly organized and detail-oriented with strong knowledge of administrative procedures and operational processes. Strong time management and prioritization skills with the ability to meet deadlines consistently. Adaptable and quick learner who thrives in fast-paced, dynamic environments.

Customer Service/Administrative Assistant - Refined Flooring - London, ON

(2023-03 - 2025-06)

• Served as the first point of contact, delivering a professional and welcoming customer experience.
• Managed incoming calls and emails, ensuring timely and accurate communication.
• Scheduled appointments and coordinated daily calendars.
• Assisted customers with inquiries, orders, and service requests.
• Handled mail, deliveries, and office logistics.
• Maintained organized front desk and showroom.
• Performed administrative tasks including data entry and document management.
• Monitored and replenished office supplies.
• Coordinated with vendors and suppliers.

Customer Service Representative - Bank of Montreal - St. Thomas, ON

(2022-02 - 2022-10)

• Provided front-line banking services and handled customer transactions.
• Managed account inquiries and resolved client concerns.
• Performed operational duties including inventory, filing, and branch procedures.
• Ensured compliance with banking policies while delivering excellent service.

Customer Service Associate - Tommy Hilfiger - London, ON

(2021-01 - 2022-02)

• Greet customers, understand what they're looking for, answer questions, and provide friendly, helpful service.
• Process purchases, returns, exchanges, discounts, and different payment methods using the point-of-sale system.
• Fold, organize, replenish, and display merchandise according to store standards.
• Help receive shipments, stock products, locate merchandise, and maintain organized stockrooms.
• Keep the sales floor, fitting rooms, cash area, and displays clean and organized.
• Recommend clothing and accessories, explain promotions, and help customers with sizing, styles, and product selection.

Customer Service Associate - Winners - London, ON

(2020-01 - 2021-01)

• Work with managers and other associates to meet sales targets and provide a positive customer experience.
• Working across different areas of the store depending on operational needs.
• Organizing merchandise, returning items to the correct area, maintaining displays, and keeping the store tidy.
• Processing purchases, returns and exchanges, handling cash/card payments, and providing receipts.
• Stocking new merchandise, arranging products, pricing/tagging items, and maintaining presentation standards.

Assistant Manager - Stepss Shoe Store - London, ON

(2013-10 - 2015-09)

• Delivered excellent customer service and assisted with product selection.
• Handled store opening/closing, deposits, refunds, and exchanges.
• Supported staff scheduling and training.
• Maintained store presentation and inventory.

Law Clerk Specialist Diploma - Trios College (2020-02 - 2021-06)