William Gnyp

Delivery coordinator with 4+ years managing high-volume delivery, shipping, and warehouse logistics in a fast-paced retail environment. Trusted with high-priority and sensitive tasks due to consistent accuracy and reliability, coordinating 200+ deliveries weekly across multiple carriers while maintaining strict documentation and compliance standards. Skilled in resolving order exceptions, freight discrepancies, and delivery issues with minimal supervision.

Delivery & Operations Coordinator - The Home Depot

(2022-04)

• Routinely entrusted with high-priority and sensitive operational tasks based on a consistent track record of accuracy, reliability, and independent judgment
• Coordinate daily delivery and order fulfillment operations for 200+ deliveries per week, including planning, scheduling, and verification of flatbed and special-order deliveries
• Troubleshoot and resolve order exceptions — including out-of-stock items, damaged goods, missed deliveries, and system discrepancies — documenting root causes to reduce repeat issues
• Process RTVs, vendor buybacks, and claims valued at $10,000+ per week, coordinating directly with vendors to secure approvals and resolve discrepancies
• Generate, review, and distribute delivery planning and status reports to internal teams and external carriers, ensuring accurate scheduling across five carriers
• Communicate directly with customers on delivery changes, delays, substitutions, and cancellations, maintaining service quality during disruptions
• Support receiving operations across a high-volume retail warehouse, processing 2 x 53' trailers of freight daily plus courier — including specialty shipments of pipe, siding, lumber, drywall, concrete, brick, soil, and plants — verifying accuracy, documenting variances, and organizing inventory
• Coordinate outbound shipments via UPS, TST-CF Express, and Purolator, including booking and managing carrier appointments
• Maintain strict SOP and documentation compliance across packing slips, bills of lading, RTV paperwork, and receiving records

Information Officer - Elections Canada

(2018-10 - 2021-09)

• Supported polling station operations across multiple federal and by-elections
• Verified voter eligibility, followed strict procedural requirements, and ensured compliance with election protocols
• Assisted with polling station setup, documentation, and issue resolution during live operations

Bachelor of Arts - Sociology - Kwantlen Polytechnic University