HOSPITALITY INDUSTRY PROFESSIONAL
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Proud to be Cuban, with French know-how and Spanish roots. A valuable blend of identity, charisma, and humanism. Focused on acquiring comprehensive hospitality expertise, cultivating effective managerial skills, and gaining international outlook
Aug 2021 - Aug 2023 Novotel Paris Cœur d'Orly Airport | France | Apprenticeship
Mobile welcome (Ensured a high-quality and innovative customer experience) Customer experience referent (Monitoring performance via TRUSYOU) Promoted participative management to empower hotel teams
Front Office administrative auditor (Ensured the application of procedures) Accor Live Limitless Ambassador (Implemented best practices among staff) Creation of a guidebook for Front Office Welcomers
Setting up schedules (Leading the 4-day work week) Management of invoices (City Ledger, PM accounts) Management of emergency airlines companies Conducted cash control and end-of-month reports Rebranded F&B menus
MASTER INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT
EFMH | Paris Ecole Management | France Oct 2021 - Jul 2023
Faculty of Tourism | University of Havana | Cuba Sept 2015 - Jan 2020
