Aimee Andrews

Business systems professional with extensive experience in Business Analysis, Systems Analysis and software implementation. Experienced in analysing business requirements, processes, systems, data and integrations to identify improvement opportunities and deliver practical technology solutions. Works with users, stakeholders, technical colleagues and suppliers to analyse problems, develop practical recommendations and deliver system and process improvements.

Experienced in stakeholder workshops, BPMN, data flows, data analysis, reporting, systems integration, testing and UAT.

Business Analyst at Anchor Hanover Group (2022-10 – 2026-07)

Promoted to Business Analyst, responsible for analysing business requirements and delivering system and process improvements.

• Facilitated stakeholder workshops and interviews and performed document analysis to elicit, analyse and prioritise business requirements, maintaining requirements traceability and producing business cases, functional and non-functional requirements, user stories, acceptance criteria, BPMN process models, data flows, solution designs and UAT documentation.
• Worked with stakeholders, technical colleagues and third-party software suppliers to evaluate COTS solutions, develop invitation to quote documentation, support procurement, manage requirements and change and deliver system enhancements and implementation projects.
• Worked across business-critical transformation and systems projects, including housing customer services transformation, Big 6 property compliance, BMS (boiler management systems), customer data management, ATS platform change, identity-checking services and payroll insourcing.

Systems Analyst at Anchor Hanover Group (2018-04 – 2022-10)

Appointed to the Systems Analyst role following an organisational restructure. Provided systems analysis and application support for HRIS and ATS applications across BAU, projects and system improvements.

• Managed four iterative releases of COVID-19 vaccination functionality for care, housing and property services, coordinating supplier delivery to meet changing business and legislative requirements.
• Managed ATS integration following the Anchor and Hanover merger, coordinating supplier changes, system integration, system improvements and recruitment website implementation, working with stakeholders and technical teams through delivery.
• Resolved complex application, interface and process issues through root cause analysis, working with users, technical colleagues and third-party suppliers.
• Gathered and analysed business and system requirements, producing functional specifications, user stories, acceptance criteria, SOPs, process documentation and user guidance, and delivered training to support system implementation.
• Created UAT scripts, carried out functional testing and led UAT activities, managing defects and supporting releases and implementation through to resolution.

Application Support Analyst at Anchor Housing Trust (2016-11 – 2018-04)

Provided application support for finance, housing, care and payment applications, supporting users and maintaining secure and reliable systems.

• Managed support tickets, incidents and service requests, investigating and resolving application and user issues and escalating to technical teams and suppliers where required.
• Performed application configuration, administration and maintenance, and created and maintained SOPs, process documentation and user guidance.
• Managed user access, including JML processes, role and permission management, RBAC, the Principle of Least Privilege and access reviews.

ICT Application Support Team Leader at Harrogate Borough Council (2002-04 – 2016-11)

Led an Application Support team supporting 15 enterprise COTS, bespoke and SaaS applications across finance, payments, revenues, billing, document management and corporate services.

• Managed the full application lifecycle, including implementation, configuration, administration, maintenance, upgrades, releases and retirement.
• Managed competing operational and project priorities, analysed business and system requirements, improved business processes and delivered system enhancements.
• Managed first-, second- and third-line application support, incidents and problems, prioritising urgent issues and carrying out root cause analysis.
• Used SQL regularly to investigate and correct data issues, writing scripts to maintain accurate data for producing bills, letters and reports.
• Produced procurement specifications, managed third-party software suppliers and supported implementation and integration of enterprise COTS solutions.

Bachelor of Science in BSc – The Open University

Level 5 Diploma in Computing – The Open University

Relational Databases – The Open University

Object-Oriented Computing – The Open University

Fundamentals of Interaction Design – The Open University