Aisha Sow

Business and Management graduate currently undertaking a gap year, with over five years of experience across hospitality, customer service, events, marketing, and operational support. Proven ability to lead teams, supervise daily operations, deliver exceptional customer experiences, and adapt quickly in fast-paced environments. Strong communication, leadership, and problem-solving skills, combined with a proactive and professional approach.

Seeking opportunities to contribute to a forward-thinking organisation while continuing to develop professionally.

Waitress / Supervisor - Zinc Occasions - Manchester

(2019-04)

• Delivered exceptional customer service in a fast-paced hospitality environment.
• Supervised front-of-house operations, ensuring smooth service and high customer satisfaction.
• Assisted with staff training and onboarding of new team members.
• Supported management with shift coordination, team communication, and operational duties.
• Handled customer enquiries and resolved issues professionally and efficiently.
• Maintained high standards of food safety, hygiene, and workplace cleanliness.
• Managed cash handling and payment transactions accurately.
• Worked behind the bar on various occasions, preparing and serving alcoholic and non-alcoholic beverages.
• Coordinated table management during busy service periods to maximise efficiency and customer experience.
• Consistently recognised for professionalism, reliability, and teamwork.

Marketing Agent - Quizlet, Leeds Beckett University - Leeds

(2021-09 - 2023-11)

• Promoted brand awareness through targeted marketing campaigns and student engagement initiatives.
• Managed social media content and supported digital marketing activities.
• Conducted market research to identify trends, customer preferences, and growth opportunities.
• Collaborated with marketing teams to develop innovative campaign ideas and promotional strategies.
• Analysed campaign performance data and adapted approaches to maximise engagement and visibility.
• Represented the brand at university events and strengthened customer relationships.

Railway Assistant - Network Rail - Manchester

(2022-01 - 2023-03)

• Assisted passengers and delivered excellent customer service in a busy transport environment.
• Supported crowd management and station operations during peak periods.
• Ensured compliance with safety procedures and operational standards.
• Responded effectively to customer enquiries and resolved issues promptly.
• Worked collaboratively with colleagues to maintain a safe and efficient passenger experience.

Crowd Management & Event Security Operative - SES Security - Leeds

(2020-08 - 2022-01)

• Managed crowd safety at large-scale events and public venues.
• Conducted safeguarding assessments and followed strict security procedures.
• Monitored venue activity and reported incidents in accordance with company protocols.
• Assisted visitors and provided professional customer service in high-pressure situations.
• Maintained a calm and professional approach while ensuring public safety.

BA (Hons) - Business & Management - Leeds Beckett University (2025)

A Levels - Business, Psychology, Geography - Loreto Sixth Form College, Manchester (2020)

GCSEs - St Peter High School, Manchester (2018)