Alex Irwin

Experienced Operations Manager/General Manager with a proven track record of driving operational excellence through lean process management, strategic planning and leadership. Adept at identifying inefficiencies and implementing sustainable improvements that boost productivity and reduce costs. I have exceptional interpersonal skills and I thrive on building strong relationships across teams, customers and stakeholders to deliver results.

Passionate about continuous improvement, team development, cultivating a positive workplace culture and streamlining operations to support long-term growth. At present, I hold comprehensive Profit and Loss responsibility and have a track record of accelerating growth, enhancing operational performance and executing strategy. Committed to leadership development and helping building scalable, high-impact workforces.

Paired with specialised training in people management and leadership development, I have a proven ability to lead cross-functional teams and manage operations aligned with strategic business goals.

General Manager at SC Gardening and Landscaping (2025-08 – Present)

At present, I hold a position as General Manager of SC Gardening, reporting directly to the managing Director, joining in Aug 2025. I am accountable for end-to-end Profit & Loss performance, delivering sustained revenue growth and operational efficiencies. My experience in translating strategy into execution while developing strong leadership teams and performance driven cultures has proven pivotal in this role.

• Full profit and loss (P&L) ownership, accountable for revenue growth, cost control and overall financial performance
• Lead budget planning, forecasting and financial management to achieve business targets
• Oversee day to day operations, ensuring efficiency, productivity and service excellence
• Drive operational improvements and implement performance metrics (KPIs)
• Lead recruitment, workforce planning and talent development to build high-performing teams
• Manage cross-functional teams and ensure alignment with company strategy
• Monitor market trends and identify opportunities for growth and optimisation
• Ensure compliance with company policies, regulatory requirements and risk management standards

Operations Manager at Netwatch Ireland and UK (2015-05 – 2025-08)

I joined Netwatch in 2015 as a Specialist, where I quickly adapted to the fast-paced environment and demonstrated a strong ability to contribute to the team's success. Within two years, my dedication and results-driven approach earned me a promotion to Supervisor, where I took on greater responsibilities, including managing workflows, ensuring quality control, and supporting team development. As I continued to grow professionally, I was promoted to Shift Manager after five years, overseeing a larger team and taking on more complex operational challenges.

In this role, I played a key part in driving performance improvements and implementing lean management practices that contributed to greater operational efficiency. In 2021, after six years with the company, I was promoted to Operations Manager, where I now oversee the daily operations across multiple departments. In this capacity, I am responsible for leading multi-site teams (in Ireland and UK), optimising processes and ensuring that business objectives are consistently met, all while fostering a culture of collaboration and continuous improvement.

This journey has been incredibly rewarding, and I am proud to have been part of the company's growth and success at each stage of my career.

• Led day-to-day operations across multiple departments to streamline processes and enhance productivity
• Introduced lean management practices to improve efficiency and productivity, reducing operational costs
• Used these Lean and continuous improvement methodologies to streamline workflows and eliminate waste
• Mentored and developed staff through regular 1:1s, performance reviews, and tailored development plans
• Oversaw strategic projects, ensuring alignment with company goals and timelines
• Fostered a culture of accountability, collaboration, and continuous learning
• Managed budgets, resource planning, and inventory control to optimize cost-effectiveness
• Ensured compliance with internal policies and external regulations
• Implemented risk management protocols to ensure business continuity
• Monitored customer satisfaction metrics and led initiatives to improve service delivery
• Led and motivated teams to exceed performance targets while fostering a culture of inclusion and accountability
• Promoted open communication and psychological safety within the team
• Addressed employee concerns promptly and professionally, ensuring fair resolution
• Collaborated with HR and other departments on workforce planning and organizational development
• Oversaw budgeting processes for several departments, ensuring accurate forecasting and adherence to financial targets. Ensured financial efficiency and alignment with business objectives

Complaints Team Member at Eon Energy (2013 – 2015)

Eon undoubtedly began to shape my experiences within the customer service space. I quickly learned to communicate effectively, problem solve, manage and resolve conflict, manage my time and was introduced to CRM systems. A really challenging yet enjoyable two years which set me up for success in the future.

BA (Hons) in Criminology and Criminal Justice – University of Ulster (2014)

Level 8 in Work and Organizational Leadership – University College Cork (UCC) (2025)