Anil Asokakumar

An established and accomplished Manager seeking a position in which a successful track record will continue. Recognised as an advocate for professional development in the workplace through facilitating effective training, coaching and leadership. Well versed in driving collaboration and performance over dynamic operations whilst ensuring the achievement of commercial targets.

Now seeking a role where one can utilise expertise derived from a progressive and extensive tenure with University College Oxford.

Host - Bupa Host

(2023-01)

Looking after Residents During Meal times. Helping them select what they would like. Requires patients and a positive attitude as a lot of them have various Mental Health Ailments i.e Dementia.

Health Care Assistant

(2020-01 - 2022-12)

• Patient care plan
• Observations
• Care notes reporting

Deputy Hall Manager - University College Oxford

(2007-01)

Promoted a number of times throughout tenure by virtue of performance and exhibiting excellent leadership and operational management skills. Acknowledged by senior management and staff of University College Oxford for establishing and implementing quality assurance standards and processes for the catering function. Developed numerous staff as a result of implementing employee coaching and training programmes.

Improving job engagement and staff attrition rates in the process. Accountable in a lead role to manage the delivery and performance of the College catering operation. Also responsible for overseeing catering requirements for various functions and events (8 - 400 guests) including formal dinners, memorial services and dinner parties.

• Ensuring all activities resonate with health and safety and food safety guidelines; taking corrective and proactive actions where required.
• Consistently evaluating stock levels to ensure they meet real time and anticipated demands. Overseeing the fulfilment of stock and ensuring correct rotation to support waste / shrinkage targets.
• Utilising various methods of management and leadership, providing inspiration to 20 staff through initiatives, reward schemes, engaging dialogue and leading by example.
• Responsible for overseeing quality concerns raised by any stakeholder and liaising with required personnel to mitigate further re-occurrence.
• Completing various personnel management and administration tasks including disciplinaries and grievances, payroll and contract administration and appraisals.
• Accountable for running, evaluating and disseminating various reports pertaining to financial, operational and service performance.
• Partaking in and leading regular meetings with management and staff to discuss and explore various initiatives capable of improving processes, customer service levels and quality standards.

Hall Supervisor - University College Oxford

(2007-01)

SCR Assistant - University College Oxford

(2007-01)

Casual Staff - University College Oxford

(2007-01 - 2020-12)

Cashier - Sainsbury's

(2003-01 - 2004-12)

Ensure that customers of a popular petrol station are offered a professional and welcoming service. Working at all times to ensure sales and service targets are met.

• Remaining up to date with product range and using this knowledge to ensure a comprehensive provision for customers with enquiries.
• Responsible for ensuring all point of sale material is correctly placed to support customer engagement and providing any insight to management as to how improvements can be made.
• Handling any customer complaints with service or products with tact and diplomacy and mitigating any further dissatisfaction through concluding in a timely manner.
• Processing transactions using the till and undertaking regular reconciliations to highlight and investigate any discrepancies.

Till Assistant - Tesco

(2002-01 - 2003-12)

Customer service / Sales / Processing transactions.

Level 3 NVQ Diploma - Hospitality Supervision & Leadership - HIT Training Ltd. (2017-12)

Qualification - Mathematics Functional Skills Level 2 - HIT Training Ltd. (2017-12)

BTEC Level 3 Award - Hospitality & Supervision and Leadership - HIT Training Ltd. (2016-12)

Level 3 BTEC National Diploma - Business - Cherwell Valley College (2006-12)

Level 2 BTEC First Diploma - Business - Cherwell Valley College (2004-12)

GCSE - English - Oxford & Cherwell Valley College (2006-12)