Asghar Malik
Customer service and aviation operations professional
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About
Customer service and aviation operations professional with over 10 years' experience delivering excellent service in fast-paced environments. Skilled in airport procedures, security, PRM assistance, airside driving, and foreign exchange. Recognised with multiple customer service awards (Gold, Silver, Bronze). Known for polite, approachable manner, strong communication skills, and punctuality. Passionate about applying my knowledge and skills in the aviation industry.
Experience
Elected Councillor - Harlow Council
(2021-05 - 2024-05)
- Addressed resident concerns such as housing, rent arrears, and local issues
- Attended council meetings and worked with the Planning Committee
- Saved council £10,000– £20,000 annually by outsourcing services
- Developed strong negotiation and communication skills liaising between residents and local authorities
- Coordinated community projects, improving local amenities and engagement
Foreign Exchange Consultant - Stansted Airport
(2023-04 - 2024-11)
- Managed currency exchange transactions and advised travellers on foreign currency
- Sold SIM and e-SIM cards, offered buy-back and sell-back deals
- Maintained up-to-date knowledge of currency rates and market trends
- Ensured compliance with financial regulations and customer identification protocols
- Delivered excellent customer service in a busy airport retail environment
Team Member - Camden Bar, Stansted Airport
(2022-05 - 2023-03)
- Greeted passengers, managed seating, and served food and beverages
- Maintained cleanliness and Health & Safety standards in the bar area
- Handled customer queries and resolved issues promptly to ensure satisfaction
- Worked efficiently under pressure during peak times
Volunteer Instructor - Origami and Art
(2023-03 - 2023-05)
- Taught classes in origami and art techniques on a voluntary basis
- Developed tailored lesson plans to suit different age groups and skill levels
- Encouraged creativity and confidence through hands-on learning activities
Enforcement Officer - Broxbourne Council
(2021-10 - 2022-03)
- Issued penalty charge notices for parking violations
- Managed conflict professionally when dealing with non-compliant drivers
- Maintained accurate records and reports of enforcement actions
Volunteer Instructor - Origami and Art
(2021-05 - 2021-06)
- Delivered art and origami classes
- Facilitated group activities promoting teamwork and skill development
PRM/Minibus Driver - Omniser (now ABM), Stansted Airport
(2018-06 - 2021-05)
- Assisted passengers with reduced mobility, ensuring safe and comfortable transport
- Chocked and coned aircraft, securing airside operations
- Coordinated with ground handling teams to meet tight flight schedules
- Delivered excellent customer service in a high-security environment
Customer Service Assistant - London Underground Ltd
(2001-06 - 2017-05)
- Sold tickets and advised customers on journeys
- Assisted in emergencies and coordinated station operations with management
- Monitored station safety, responding swiftly to incidents or hazards
- Provided support during evacuations and first aid situations
Education
Level 1 Certificate in Exploring Aviation - Aviation (2025)
SIA Door Supervisor License (2018)
Entry Level 1 - English and Maths (2018)
