Benjamin Wood
EV charging professional with experience across customer success, account management, commercial operations and service delivery, combining strong customer judgement with practical systems and process experience.
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About
Sales operations and customer experience specialist with strong experience in EV charging, B2B account management, customer support and service delivery. I have worked across the full customer journey, from initial customer conversations through to delivery, handover, support and ongoing account management.
My background combines commercial experience with operational process improvement. I have managed key customer relationships, supported complex EV charging projects, improved CRM and field service workflows, and worked closely with sales, technical and operational teams to improve delivery.
I am particularly interested in roles across customer success, account management, client onboarding, implementation, commercial operations and customer operations, especially where I can use my EV charging knowledge and process experience to improve the customer experience.
Experience
Sales Operations Manager at Safer Charging, focused on building and improving operational processes for EV charging maintenance, compliance and service delivery.
Responsibilities include CRM and field service workflows, CPMS data management, operational handovers, reporting, and alignment between commercial, technical and operational teams.
Previously worked at Pod Point across customer support and B2B commercial sales. Managed workplace and commercial EV charging customers across healthcare, public sector and corporate environments. Consistent top revenue performer, with most recent full year revenue of over £950,000.
Experience included key account management, pipeline management, customer support, internal handovers, survey to delivery coordination and account growth.
Earlier experience includes customer success and learner support at AVADO, supporting enterprise clients and learning programmes, plus customer facing roles in regulated environments.
Education
A Levels in Chemistry, Maths and Geology.
Foundation Degree in Chemistry from the University of Birmingham.
Additional professional experience and sector knowledge gained through EV charging, customer support, CRM systems, field service processes, CPMS platforms, stakeholder management and development of EV charging learning content.
