Bethany King

An enthusiastic, highly committed and resilient individual with experience in business development, customer service and staff management. Can communicate confidently and effectively in person, by phone and by email to meet customers’ needs. Detail oriented and organised, with the ability to oversee various tasks at once to meet deadlines under pressure. Ability to work both collaboratively and on own initiative, with confidence to contribute new ideas to develop business successfully. Genuine interest in business management and events industry, with desire to deliver outstanding service in the field.

Supervisor, Deveron Cleaning (August 2024 - January 2026)

• Communicating with clients to provide details of services available and advise on best fit for requirements, up-selling services appropriately
• Overseeing the management of multiple properties, working closely with owners to ensure property damages are reported, points of improvement are discussed, ensuring supplies are stocked, guest reviews are reported, assisting customers in store, and organising trade work when necessary 
• Scouting new clients to support development and growth of business through flyers, leaflets, social media posts, website updates and word of mouth
• Dealing with customer and staff feedback, working closely with management effectively resolve issues
• Delegating tasks and activities to fellow staff members to maintain smooth operations 
• Actively building relationships with existing and potential clients
• Maintaining client confidentiality and trust in regards to properties, keys, and personal information
• Tracking employee productivity, performance, and task completion to meet company’s standards 
• Using ZenMaid software to assist in the planning of staff rotas
• Ensured cleaning was completed to high company standards through meticulous quality checking
• Provided high quality cleaning and laundry services within domestic and commercial properties

• Used Winner Design software to create kitchen/bathroom plans and designs according to clients’ requirements 
• Greeted customers in showroom and answered calls, taking messages from clients and suppliers
• Shadowed client presentation and meetings with company representatives, taking note of upcoming products and features 
• Organised paperwork, invoices and statements, scanning and filing them appropriately 

• Communicated and liaised with clients to ensure properties were maintained to a high standard 
• Managed company’s social media accounts to appeal to new and existing customers
• Actively built new and existing client relationships 
• Provided high quality cleaning and laundry services within commercial and domestic properties 
• Scouted new clients to support development and growth of business
• Undertook tasks for property owners including meter readings, stocking supplies, and organising trade work when necessary 

• Strategically planned staff rotas, processed holiday requests and granted leave to optimise labour costs and productivity 
• Provided one-on-one coaching to increase employee productivity and improvement opportunities, with sensitive approach as required 
• Worked both independently and within a team to provide high quality cleaning services to private residences, schools and commercial properties 
• Worked during Covid-19, complying with client requirements and legislation to meet enhanced standards of sanitation and cleanliness of properties 

• Worked as a team member undertaking cashier duties, product preparation assistance and cleaning duties
• Provided friendly, attentive service by promptly responding to customer enquiries and processing orders
• Responsible for till management and cashing up at the end of the day to ensure financial accuracy 
• Handled complaints calmly and professionally, providing appropriate solutions to promote customer satisfaction and repeat business 
• Responsible for inventory, dealing with weekly stock deliveries, and stock checking/rotation 
• Understanding of health and hygiene requirements to safely prepare and handle both raw and cooked foods to prevent contamination 

HNC Fashion Business, North East Scotand College (2022)

• Public Relations 
• Retail Buying
• Digital Culture and Imaging
• Visual Merchandising 
• Fashion Styling
• Fashion Forecasting
• Fashion Merchandising 
• Fashion Range Planning
• Textile Technology

• Public Relations
• Retail Buying
• Digital Culture and Imaging 
• Visual Merchandising 
• Fashion Styling
• Fashion Forecasting 
• Fashion Merchandising 
• Fashion Range Planning
• Textile Technology 

• A - National 5 Hospitality 
• A - National 5 Health and Food Technology 
• B - National 5 English
• B - National 5 Mathematics 
• B - National 5 History 
• C - National 5 Biology