Christopher Haywood

I've been working in retail and customer service for 15 years, I know how to handle tough situations and how to resolve them. I am a motivating influence on my team and a hard worker.

Shift Leader, 04/2021 to Current

Tesco - Fegg Hayes, Stoke on Trent

• Managing the team, organising breaks, and various roles and tasks that the team has to perform during the shift, communicating in a friendly and constructive manner.
• Dealing with personal issues members of the team may be suffering and helping to motivate them.
• Pushing the expectations of the company and making sure that they are carried out.
• Ensuring customer service is top-notch, and dealing with customer complaints and queries.
• Effectively managed teams of 15+ employees, providing ongoing training and guidance to maximise potential.
• Delegated tasks according to team members' strengths to guarantee maximum sales opportunities and store efficiency.
• Maintained team-oriented atmosphere with open communication and quick conflict resolution.
• Trained new hires and set up mentoring relationships to drive team performance.

Customer Assistant, 03/2010 to Current

Tesco - Fegg Hayes, Stoke on Trent

• Customer Service, Serving Customers.
• Delivering expectations of management.
• Working stock, checkouts.
• Helping management to deliver the best customer experience, and company expectations.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Provided fast, effective checkout service, maintaining high levels of customer care whilst improving transaction speed.
• Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
• Handled cash and card payments, managing accurate, efficient balancing and cash up.

Sales Assistant, 03/2008 to 11/2009

Alton Towers - Alton, Staffordshire

• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Greeted customers and offered assistance with selecting merchandise,

finding accessories, and completing purchases.

• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Worked energetically to maintain efficient operations during peak trading hours.

Sales Assistant, 01/2004 to 08/2007

Kwik Save - Fegg Hayes, Stoke on Trent

• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Greeted customers and offered assistance with selecting merchandise,

finding accessories, and completing purchases.

• Shelved and merchandised new products in visually appealing,

organised displays to engage customers.

• Assisted customers with product selection and sales, recommending coordinating items to increase transaction value.

NVQ Level 1, Radio and Journalism, 07/2004

Newcastle-under-Lyme College - Newcastle-under-Lyme, 

A-Levels, English Language and Literature, 07/2004

Newcastle-under-Lyme College - Newcastle-under-Lyme, 

A-Levels, Government and Politics, 07/2004

Newcastle-under-Lyme College - Newcastle-under-Lyme, 

GCSE's 07/2002

James Brindley High School - Stoke on Trent