Clare Cullen
A dedicated and approachable professional with solid experience in customer service and service control, focused on building strong relationships and ensuring smooth day-to-day operations.
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About
A positive, friendly and enthusiastic individual with a great sense of humour. Representing both external and internal customers and helping to find the perfect solution for their needs. Proactive in resolving issues that arise as part of a team or individually whilst working in highly pressurised target driven environments.
Experience
Service Controller at Holt JCB (2025-06 – 2026-04)
- Scheduled engineers for servicing, maintenance and breakdowns
- Allocated jobs efficiently to maximise productivity and minimise downtime
- Acted as a key point of contact for customers, providing updates and managing expectations
- Coordinated urgent breakdowns, responses and prioritised workloads
- Booked and coordinated engineers for regular work at Hinkley Point on a weekly basis
- Maintained accurate service records and updated internal systems
- Liaised with engineers, parts departments and customers to ensure smooth operations
Hire Controller/Transport Router at Speedy Hire (2023-10 – 2025-06)
- Routing vehicles on a daily basis
- Looking after core customers via email, phone and in a timely manner
- Helping drivers load and unload
- Maintaining consistent stock levels
- Resolving queries/incidents
- Working to KPI'S set by my manager
- Providing quotes over email and phone calls
Senior Customer Service Advisor at Coastal Recycling (2021-05 – 2023-08)
- Taking inbound calls from existing and potential customers
- Liaising with drivers and other departments
- Monitoring the customer service mailbox and answering any queries within an allotted time
- Taking ownership and being a point of contact for key account customers
- Resolving queries/incidents in a timely and professional manner
- Providing quotes to customer for skips, RORO's, sweeper hire and grab hire via email
- Key holder
Customer Service Advisor at Coastal Recycling (2018-05 – 2021-05)
Customer Service Advisor at KCOM (2015-11 – 2018-05)
- Taking inbound calls from consumer, business and corporate customers
- Dealing with invoice queries
- Building and maintaining relationships with resellers
- Dealing with customer complaints from start to finish ensuring the customer is fully updated at every stage
- Taking ownership of the ticket queue and achieving a 24 hour resolution time
- Placing orders for PSTN lines and new orders for broadband
Customer Service Advisor at Marley Eternit (2014-09 – 2015-08)
- Support external sales team by handling enquiries, processing sales orders, pricing and complaints in line with company service levels
- Building a strong rapport and lasting business relationships with customers and assigned accounts
- Process all sales orders onto SAP accurately within guidelines and in a manner cost effective to the company
- Advise customers regarding price enquiries by referring to active quotations and price lists, or by liaising with the area sales manager
- Liaising with supply chain and logistics department arranging stock transfers and transport for orders
- Achieve KPI's and objectives set by management regarding call statistics, order processing accuracy
Therapy Co-ordinator at Healthcare at Home (2007-09 – 2014-09)
