Craig Greatorex

An accomplished Senior IT Leader bringing 20+ years’ experience in IT leadership including heading IT/IS operations, managing IT infrastructure, as well as leading strategic IT initiatives to drive operational excellence, and deliver enhancements in operational efficiencies and cost savings. Motivated and solution-driven with a proven track record of leading and executing transformational services and projects, including company-wide migrations, solution implementations and IT infrastructure deployments. Consistently ensures that projects are delivered in line with scope, budget, schedule, risks, outcomes, prioritisation, value and benefits.

Head of IT Systems - IES Utility Solutions - Manchester

(2026-02)

Strategic hire by the Group Commercial Director, with a remit to develop the companies technology roadmap and strategic direction.

• Drive innovation and transformation by embracing new technologies and embedding AI to enable automation and faster data analysis.
• Played a key role in developing the ISMS and information security capability in order to achieve ISO27001:2022 accreditation, ensuring the technology services are resilient and secure
• Worked alongside core, third party, IT managed service provider to ensure system availability and uptime (where hosted on premise)
• Engaged with vendors to manage relationships and identify improvement opportunities, remove unnecessary costs
• Introduced internal stakeholder meetings in order to appropriately manage priorities and stakeholder expectations
• Responsibility for significant budget c.£3.3m

IT Director - Svella Connect Ltd - Nottinghamshire

(2022-02 - 2025-12)

Continuation of service of nmcn plc role via TUPE transfer, left due to redundancy with the company downsizing.

• Provided leadership to the team, overseeing IT for Svella Plc group businesses including; Svella Asset Services, Svella Infrastructure, Svella Estates, Aberla Energy, and FastR Broadband.
• Full responsibility for department budget (c.£4m) and P&L
• Established a positive and collaborative working environment, accommodated the roles and needs of the team to promote a cohesive team-based culture, maximised potential and enhanced performance.
• Collaborated with other senior IT colleagues to define and manage the infrastructure strategy aligned with the wider IT and business strategies.
• Successfully achieved ISO27001:2022 certification and Cyber Essentials accreditation, maintaining compliance and security integrity.
• Led and delivered an AI programme, a collaboration with Enterprising Ashfield, Nottingham Trent University, and Svella Plcs 'Svella AI' business to use AI with site photographs to enhance an internal built application and enforce correct behaviours on site, resulting in creating operational efficiencies and reducing the time taken for the commercial team to invoice and receive payment, reducing local authority fines and repeat visits to sites to lower overall costs and increase profit.
• Identified, highlighted and reported on risks, threats, and vulnerabilities within the environment, before providing recommendations
• Procured equipment from supplier without any credit history and minimal budget, including mobile Phones, printing solutions, networks and infrastructure, and systems.
• Delivered additional projects within schedule and budget including:
• The migration of on-premises infrastructure to a hybrid Azure Cloud solution, resulting in optimising performance and scalability.
• An organisation-wide migration to Microsoft 365 for 900+ staff, leading to improved collaboration and operational efficiency.
• The implementation of an ITIL based IT service management including the adoption of a change advisory board.

Interim IT Director - NMCN Plc - Nottinghamshire

(2021-10 - 2022-02)

• Oversaw the facilitation of four Transitional Services Agreements (TSAs) during the Administration of NMCN plc following its collapse. Alongside providing support to the Administrators in securing data and facilitating their forensic IT requirements.
• Maintained operational stability and ensured seamless IT service delivery across multiple business divisions up until the final day of operation.

Head of Information Technology - NMCN Plc - Nottinghamshire

(2017-09 - 2021-10)

• Developed and successfully delivered the IT strategy, ensuring alignment technology initiatives with business objectives.
• Established, led, and developed cross-functional IT team, and enhanced operational efficiencies through the delivery of multiple high-impact digital transformation software projects.
• Deployed new hardware, automated software rollouts/upgrades, backups and retirement of obsolete hardware.
• Remained updated on security threats and vulnerabilities, while ensuring that security requirements are incorporated into systems, achieving SO27001:2013 certification and Cyber Essentials accreditation.

Senior Project Manager (Group IT) - SIG Plc - Sheffield

(2015-12 - 2017-09)

Programme Manager – Systems Implementation - RichRelevance - Reading

(2014-02 - 2015-12)

Senior Project Manager - IT - Sports Direct - Shirebrook

(2012-04 - 2014-02)

IT Project Manager - Kaefer C&D Group - Ratcliffe-on-Soar

(2010-02 - 2012-03)

Information Technology and Security Risk Manager - VF Northern Europe - Calverton

(2005-01 - 2010-02)

GDPR Fundamentals (Level 2) - GDPR and Data Protection

Six Sigma Green Belt - Continuous Improvement

ITIL Foundation V3 - ITSM

Prince2 Practitioner - Project Management

HNC - Computer Science - University of Derby

HND - Business Management - University of Derby