Ejm

Outgoing, confident and friendly person with excellent communication skills. Recognized as hardworking and trustworthy individual who excels independently and as part of a team. Strong work ethic and commitment to completing tasks to very high standards. Punctual with exemplary attendance. Passionate about working with people with positive attitude and high energy. Studied travel and tourism at college including customer service and cabin crew modules. Developed strong interpersonal and problem-solving skills through various roles supporting children and colleagues. Seeking opportunity to work in travel industry in customer-focused role, assisting customers in planning holidays and providing excellent customer care. Passionate about travelling and creating memorable experiences.

SEN Teaching Assistant at Kelvin Hall School (2025-09 – Present)

Supporting students with Special Educational Needs in a mixed ability teaching environment via Tradewind Recruitment

• Supporting Physical, Social and Emotional welfare of SEN students in a mixed ability teaching environment
• Providing teaching support to teachers (behaviour, student engagement)
• Assisting with preparation of learning materials
• Maintaining high standards as a role model to students, following the schools' standards and expectations
• Leading 1:1 and group educational activities with SEND students
• Supporting Tutor time and carrying out tasks for individual students with special needs

SEN Teaching Assistant at Malet Lambert Secondary School (2025-01 – 2025-08)

Supporting students with Special Educational Needs in a mixed ability teaching environment

• Supporting Physical, Social and Emotional welfare of SEN students in a mixed ability teaching environment
• Providing teaching support to teachers (behaviour, student engagement)
• Assisting with preparation of learning materials
• Maintaining high standards as a role model to students, following the schools standards and expectations
• Leading 1:1 and group educational activities with SEND students

EHCP Teaching Assistant at Compass Schools (2024-07 – 2024-12)

Supporting students with EHCP in a specialist provider for students requiring significant support with Physical, Behavioural and Emotional welfare in 1:1 and small teaching group environment

• Supporting SEN students in a 1:1 / small teaching group environment
• Specialist provider for students requiring significant support with Physical, Behavioural and Emotional welfare
• Trained in safe physical restraint
• Providing teaching support to teachers (behaviour, student engagement)
• Assisting with preparation of learning materials
• Maintaining high standards as a role model to students, following the schools standards and expectations

SEN Teaching Assistant at Malet Lambert Secondary School (2023-01 – 2024-07)

Supporting students with Special Educational Needs in a mixed ability teaching environment

• Supporting Physical, Social and Emotional welfare of SEN students in a mixed ability teaching environment
• Providing teaching support to teachers (behaviour, student engagement)
• Assisting with preparation of learning materials
• Maintaining high standards as a role model to students, following the schools standards and expectations
• Left to pursue role in specialist SEN school to expand knowledge and develop skills in different school environment

Barista/Customer Assistant at McCoy's Barista Café Bar (2022-07 – 2022-12)

Working as Barista and Customer Assistant in hospitality role with better work-life balance

• Interacted with customers and staff, providing excellent customer service
• Ensured customers had the best experience possible whilst visiting the Café
• Role was physically demanding and very long hours working across multiple roles
• Left after long time working in hospitality to seek work in different sector

Café Assistant/Cook at Morrisons (2019-07 – 2022-04)

Full-time role working in the Café with significant responsibilities including cash handling, cleaning duties, serving food, and key holding

• Much more varied role with a lot more responsibility than previous position
• Cash handling
• Cleaning duties
• Serving food
• Stock replenishment
• Dealing with customer complaints and queries
• Key holding duties
• Left due to combination of reasons including change in personal circumstances

Customer Service Assistant at Morrisons (2014-10 – 2019-07)

Started on 3-month temporary contract in Wine and Spirits section; retained for full-time permanent role

• Started on 3 month temporary contract, retained for full time hours
• Worked in the Wine and Spirits section
• Customer focused role
• Opportunity to talk to lots of different customers and assist them with purchases
• Responsible for restocking and ensuring department was well laid out
• Promoted sales to customers
• Utilized strong communication and customer service skills
• Given Sales targets to achieve; people skills helped achieve targets
• Very genuine and honest approach to customer interactions

Customer Service Assistant at Argos (2013-10 – 2013-12)

Temporary seasonal contract during Christmas season providing support across the store

• 3-month temporary contract during Christmas season
• Very varied role assisting in all areas to provide support to staff during one of busiest times of year
• Worked between shop floor and warehouse
• Served customers handling cash and card transactions
• Answered customer queries
• Worked in warehouse picking and packing goods for customers' orders
• Minimal training and support provided but felt excelled in role
• Gave confidence boost
• Great opportunity to learn about different areas of business
• Contributed to much larger team than previously worked in

GCSEs in General Education – Sunbury Manor Secondary School (2007-09 – 2011-05)

BTEC Level 2 in Travel and Tourism – Brooklands College (2011-09 – 2014-05)