Farah Kharbouch

I have over 3 years retail experience from London; I am fluent in English, French and Arabic. A highly motivated and customer focused professional with experience in reservations, customer service, and sales. Skilled in handling bookings, assisting clients with enquiries, and ensuring a seamless customer experience.

With a background in telecommunications and retail, I have developed strong communication, problem-solving, and sales skills. Fluent in multiple languages, I am able to assist a diverse range of clients effectively.

Reservation Agent - Cheval Collection Limited

(2025-01 - 2025-03)

• Handling bookings and reservations
• Managing cancellations and modifications
• Using reservation systems (RMS and Opera)
• Providing excellent customer service to enhance guest satisfaction
• Handling customer inquiries and reservations via phone, email, and online booking platforms

Customer Services Advisor and Sales Assistant - Hutchison 3G UK Limited (3 Network)

(2024-01 - 2024-12)

• Solving existing and new customers problems i.e. connection, coverage, invoicing, etc.
• Promoting and upselling 3 Network as well as all phones' products such as iPhone, Samsung, Google, etc.
• Assisting customers in transferring data from one phone to another
• Selling new phone fixed contracts for 3 Network, i.e. 1-3 years.
• Promoting and selling Phones, Tablets, Broadband, Watches, Laptops and Accessories.
• One of the highest achievers in the store for sales targets and awarded financial and gift bonus.
• Due to may language skills, I have offered translation to customers who cannot speak English, this is a key aspect to my job, given the multicultural background of customers.

Sales Assistant - Kurt Geiger / Carvela – Brent Cross Shopping Centre - Brent Cross Shopping Centre

(2022-09 - 2023-09)

• Met sales targets by selling shoes expensive and handbags.
• Ordered products for customers in-store and subsequently they pick up
• Liaised with my colleagues to ensure the store appearance was outstanding.
• Organised the stock room and dealt with deliveries accordingly.
• Regular customers would ask for me to assist then with their fashion needs.
• Did supervisory transaction as refunds and exchanges for customers.

Customer Services Representative - Boots – Wembley High Road - Wembley High Road

(2022-04 - 2022-08)

• Regularly assisted in cashier, taking cash and cashless payments
• Received deliveries and put out on shop floor for make-up, cosmetics, creams, perfumes, baby sections, vitamins, etc.
• Cashed up at the end of working day plus checked inventory.

Head of Food and Beverage Services including Restaurant - Hotel Du Parc - Mulhouse, France

(2020-11 - 2021-11)

• Managed staff to ensure service for restaurant and food was delivered on time.
• Reported service performance figures to Management

Assistance Director for Food and Beverages - Palmeraie Palace Hotel - Marrakech, Morocco

(2012-10 - 2020-11)

Responsibilities: Management of food and beverage for 314 rooms

• Establish purchase requisitions on the required software.
• Working on database to manage guest arrivals and departures
• Manage customer complaints.
• Organize and schedule appointments and external tourist tours.
• F&B program preparation
• Prepare banquet orders for large groups.
• Ensured all VIPs requests were dealt with efficiently and effectively.

Event Manager - Golf Palace Hotel - Morocco

(2018-01 - 2020-12)

• Managed and coordinated various events, including conferences, meetings and wedding parties
• Oversaw event logistics, vendor coordination, and customer relations to ensure smooth execution.
• Collaborated with clients to tailor event experiences based on their requirements and budgets.
• Supervised event staff and ensured high-quality service delivery.
• Handled booking inquiries and managed schedules for multiple events simultaneously.

Diploma - Hotel Management - College in Marrakech (2009 - 2012)

High School Diploma - Marrakech (2006 - 2009)

Diploma - Reception - Marrakech (2009 - 2010)