Faysal Bakre

Experienced customer service professional and MSc User Experience Design student with experience in retail, hospitality, and customer facing roles. Skilled at delivering excellent customer service, working efficiently in fast-paced environments, and supporting daily store operations. Experienced in handling stock, processing payments, preparing customer orders, and maintaining high standards of accuracy and organisation.

A reliable, hardworking, and adaptable team player who enjoys helping customers and takes pride in completing tasks efficiently.

Team Member - Kerb - Birmingham, United Kingdom

(2026-05)

• Served customers at busy events, taking orders accurately and processing cash and card payments.
• Prepared and served drinks while maintaining high standards of cleanliness and customer service.
• Answered customer questions and helped resolve issues to ensure a positive experience.
• Worked closely with team members during busy periods to keep service running smoothly and reduce waiting times.
• Supported opening and closing duties, including stock counts, cleaning, and preparing the shop for the next trading day.
• Stayed calm and worked efficiently during busy periods while maintaining accuracy and attention to detail.

Customer Service Specialist - Access Bank - Lagos, Nigeria

(2025-02 - 2025-07)

• Helped customers with account, card, and online banking enquiries, making sure issues were resolved quickly and accurately.
• Responded to customer enquiries in person, by phone, and through digital channels while providing clear and professional support.
• Handled customer complaints and worked to find suitable solutions, ensuring customers were kept informed throughout the process.
• Worked across customer service, sales, and teller departments, supporting customers with a wide range of banking needs.
• Trained and supported new team members as part of the department onboarding process, helping them understand procedures and day-to-day responsibilities.
• Processed customer information accurately and handled sensitive data in line with bank policies and data protection requirements.
• Built positive relationships with customers through friendly and professional service, with many customers returning and asking to be assisted by me.

MSc - User Experience Design - Birmingham City University (2026-01)

B.Tech - Computer Science - Bells University of Technology (2017-09 - 2022-08)