Market Research Interviewer - Field Locker
(2025-10 - 2026-04)
- Conducted outbound calls to businesses on behalf of government departments and private organisations.
- Completed market research surveys focused on business performance, government policy, and customer feedback.
- Worked towards daily KPI and survey completion targets.
- Developed strong professional communication and stakeholder engagement skills.
- Identified business concerns and accurately recorded feedback to support research insights.
- Adapted quickly across multiple campaigns with changing objectives and targets.
Market Researcher - Yonder Data Solutions
(2022-02 - 2025-01)
- Conducted market research campaigns for major brands and organisations across sectors including utilities, telecommunications, environmental studies, politics, and public opinion research.
- Handled approximately 50–80 calls daily while maintaining professionalism and accuracy.
- Built rapport with both residential and business respondents to gather high-quality survey data.
- Consistently worked towards campaign KPIs and performance targets.
- Participated in regular coaching and development sessions to improve communication and performance.
- Demonstrated the ability to work independently while maintaining productivity and quality standards.
Customer Support Advisor / NHS Scotland Contact Tracer - Go-Centric
(2021-06 - 2022-01)
- Supported members of the public with vaccination bookings, appointment changes, and COVID-19 related enquiries.
- Delivered customer support for NHS Scotland vaccination services.
- Managed high call volumes while maintaining empathy, professionalism, and accuracy.
- Provided guidance in line with government and NHS procedures.
- Maintained KPI standards and attended regular coaching sessions.
- Booked appointments and assisted citizens with flu, booster, and COVID-19 vaccinations.
Customer Service Advisor – DWP Universal Credit - Capita
(2020-11 - 2021-02)
- Assisted Universal Credit claimants with payment, housing, and account-related queries.
- Managed inbound customer calls in a fast-paced and high-pressure environment during the COVID-19 pandemic.
- Delivered accurate information while maintaining excellent customer service standards.
- Participated in regular one-to-one coaching and development meetings.
- Maintained knowledge of updated policies, procedures, and benefits information.
Customer Service Advisor / NHS Test & Trace - Sitel
(2020-06 - 2020-10)
- Conducted outbound calls to individuals regarding COVID-19 guidance and contact tracing.
- Provided clear advice and support following government guidelines.
- Demonstrated empathy and professionalism when handling sensitive situations.
- Maintained up-to-date knowledge of public health guidance and procedures.
Loan Processor - Click Finance
(2019-06 - 2020-03)
- Managed inbound and outbound customer enquiries relating to loan applications.
- Worked with major UK lenders to help customers find suitable financial products.
- Achieved daily KPI and application targets consistently.
- Built strong customer relationships through effective communication and service.
- Assisted customers throughout the application process from enquiry to payout.
Customer Service Advisor - AQA
(2019-05 - 2019-06)
- Handled incoming calls and email enquiries from students, examiners, and moderators.
- Supported examination services through administrative and customer support duties.
- Delivered professional customer service while managing multiple enquiries.
Customer Service Advisor - Moorcroft Debt Recovery
(2018-10 - 2019-03)
- Managed inbound and outbound calls relating to outstanding customer accounts.
- Assisted customers in setting up manageable repayment plans.
- Worked towards qualitative and performance-based targets.
- Built positive customer relationships while handling sensitive financial discussions professionally.
Service Advisor - Convergys
(2017-08 - 2018-10)
- Managed inbound and outbound customer calls relating to appointment bookings and customer support.
- Scheduled and rescheduled appointments while maintaining customer satisfaction.
- Handled complaints professionally and provided effective solutions.
- Verified customer details in line with data protection procedures.
- Achieved daily booking and productivity targets consistently.
Waiter - The Viceroy Restaurant
(2016-11 - 2017-04)
- Delivered excellent customer service in a busy restaurant environment.
- Took customer orders, served food and beverages, and handled payments.
- Worked closely with kitchen staff to ensure customer satisfaction.
- Developed teamwork, communication, and multitasking skills.
Work Experience - Village Takeaway
(2014-10 - 2015-01)
- Assisted with customer orders, food preparation, and telephone enquiries.
- Maintained high customer service standards in a fast-paced environment.
- Supported delivery coordination and order accuracy.
