Pulsant, Account Manager, January 2023 – June 2024, 4-5 Lochside Avenue South Gyle Edinburgh EH12 9DJ
- Managed a portfolio of key clientaccounts, ensuring their needs were met and objectives were achieved.
- Developed and maintained strongrelationships with clients,acting as their primary point of contact.
- Identified upsellingand cross-selling opportunities within existing accountsto maximize revenue.
- Collaborated with internal teams to developcustomized solutions that address client challenges and drive value.
- Analyse market trends and competitor activityto identify new business opportunities and drive growth.
- Prepare and deliver persuasive sales presentations and proposals to prospective clients.
- Negotiated contractterms and pricingagreements to secureprofitable deals for the company.
- Monitored accountperformance and KPIs, proactively addressing any issues or concerns to ensure client satisfaction and retention.
- Provided regular reports and updates on account statusand sales activities to management.
Black Sheep Coffee | July 2022- January 2023, 25 North Bridge, Edinburgh EH1 1SB
- Delivered high-quality customer service by preparing and serving a wide range of specialty coffees and beverages, consistently meeting customer satisfaction.
- Managed daily operations, including opening and closing duties, ensuring a clean and organized workspace in compliance with health and safety regulations.
- Engaged with customers, providing personalized recommendations and enhancing the overall customer experience in a fast-paced environment.
- Efficiently handled cash transactions, balanced tills, and managed stock levels to ensure a smooth workflow throughout shifts.
- Trained and mentored new team members, fostering a collaborative environment and maintaining operational standards.
- Maintained strong product knowledge, staying informed on seasonal offerings and promotions to increase sales and customer engagement.
Cafe Andaluz | July 2021 - July 2022, 77B George St, Edinburgh EH2 3EE
- Welcomed and seated guests with a warm, friendly demeanor, ensuring a positive first impression and excellent customer experience.
- Managed reservations, coordinated table assignments, and ensured smooth seating flow during busy periods.
- Collaborated with kitchen and bar staff to ensure timely service, addressing customer requests or concerns promptly and professionally.
- Processed orders efficiently and accurately, ensuring clear communication between customers and the kitchen, enhancing overall dining satisfaction.
- Handled cash and card transactions, processed payments, and ensured accuracy in billing and end-of-day reconciliation.
- Assisted in training new team members on customer service standards and restaurant procedures, fostering a cohesive and efficient work environment.
