Helen Haigh
Customer Service Advisor
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About
Friendly, reliable and customer-focused professional with a wide array of work experience, including numerous public service and customer-facing roles. Strong communication and listening skills with the ability to deal with people in a calm, professional and empathetic manner. Experienced in handling sensitive information confidentially and committed to delivering a high standard of service.
Keen to bring strong people skills and a positive attitude to the role of Customer Service Advisor with HMRC.
Experience
Personal Assistant / Carer - Joan Williams
(2018-01 - 2026-03)
- Providing day-to-day support tailored to individual needs
- Maintaining confidentiality and handling sensitive information appropriately
- Liaising with family members, healthcare professionals and support services
- Managing appointments, schedules and administration tasks
- Working independently and managing priorities effectively
- Delivering compassionate, customer-focused support
Nursery Assistant (Volunteer) - Little Footprints, Cardiff - Cardiff
(2017-01 - 2018-12)
- Assisted with the care and supervision of young children
- Supported learning and play activities
- Ensured a safe and nurturing environment
Carer - Ty Coch Nursing Home, Cardiff - Cardiff
(2010-01 - 2013-12)
- Delivered high quality personal care to residents
- Maintained accurate care charts and records
- Monitored wellbeing and reported concerns to nursing staff
- Acted as key support to the nurse in charge
- Ensured dignity, comfort and safety for all residents
Sales Assistant / Manager's Assistant - Co-op Group
(1988-01 - 2003-12)
- Delivering excellent customer service within a busy retail environment
- Assisting customers with enquiries and resolving issues professionally
- Handled cash and operated tills accurately
- Replenishing stock and maintaining store presentation
- Supported staff management, including training and supervision
- Assisted with wages and administrative duties
- Worked effectively as part of a team to meet business targets
Education
GCSEs - Llanishen High School
NVQ Level 2 - Health and Social Care
