Experienced design and customer-facing professional
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Experienced design and customer-facing professional with a strong background in bespoke interiors, consultative sales and client relationship management. Combines formal qualifications in Interior Design with practical experience delivering tailored design solutions, interpreting customer requirements and translating individual preferences into considered, commercially viable outcomes. Highly accomplished in conducting client consultations, developing three-dimensional concepts using company-specific CAD software and presenting bespoke bedroom and living-space solutions with a strong focus on aesthetics, quality and functionality.
Commercially focused, with a proven ability to build rapport, identify customer needs and maximise sales opportunities through complementary products and services. Methodical, articulate and adaptable, with a consistent commitment to professional standards and customer satisfaction.
Sales Consultant - Everest Windows and Doors
(2025-01 - 2026-01)
Delivered bespoke window and door consultations through face-to-face home visits, telephone and virtual appointments, taking ownership of the customer journey from initial enquiry through to recommendation, quotation and sale. Built a strong understanding of each client's requirements, property and budget, presenting considered product and specification options and confidently guiding customers towards the most suitable solution. Consistently worked to demanding sales targets, identifying opportunities to increase order value through relevant upgrades and additional products while maintaining a consultative, customer-led approach.
Developed strong client relations through clear communication, product expertise and professional follow-up, with performance recognised through progression to a permanent position.
Design Consultant - Sharps Fitted Furniture
(2022-01 - 2026-01)
Delivered in-home consultations for bespoke bedrooms, fitted wardrobes, media walls and living spaces, translating each client's requirements, lifestyle and available space into considered design solutions. Utilised the company's CAD design software to develop detailed three-dimensional concepts, presenting designs with a clear understanding of proportion, functionality, aesthetics and practical requirements. Managed the consultation and sales process from initial assessment through design presentation, quotation, sale and follow-up.
Built strong client relationships, guided customers towards tailored solutions and identified opportunities to enhance designs through additional products and specifications. Combined design expertise with commercial acumen to maximise sales and achieve company objectives.
DWP Helpline Customer Service Advisor - Adecco (Department for Work and Pension)
(2021-01 - 2022-01)
Supported members of the public with a wide range of enquiries, taking the time to understand individual circumstances, identify their immediate needs and determine the most appropriate course of action. Applied sound judgement when assessing complex queries, prioritising matters appropriately and providing clear, considered guidance while ensuring customers were directed towards the right support or specialist team where required. Managed sensitive personal information with a high degree of discretion, assisted with new claims and changes to existing circumstances, liaised effectively with case managers and relevant departments to ensure issues were progressed and resolved efficiently.
The role required empathy, resilience, strong decision-making and the ability to remain composed when supporting customers in sensitive or challenging situations.
Interpreter - BILCS (NHS)
(2018-01 - 2021-01)
Provided professional language support to patients and families across a wide range of NHS services, including individuals undergoing significant medical procedures and those experiencing vulnerable or sensitive circumstances. Facilitated clear and accurate communication between patients, families and healthcare professionals, ensuring that complex information was understood with clarity, dignity and discretion. Supported individuals with diverse needs, including those experiencing disability, vulnerability and challenging personal circumstances, while maintaining strict confidentiality and professional boundaries.
This role required empathy, cultural awareness and the ability to remain composed and impartial when dealing with highly sensitive situations.
BA (Hons) - Interior Design (2017-01 - 2021-01)
Diploma - Professional Interior Design (2017-01 - 2017-01)
NVQ Diploma Level 2 - Business and Administration (2012-01 - 2012-01)
BA - Political Science, Law (2002-01 - 2002-01)
Civics, Logic, Home economics - Faculty of Arts (2000-01 - 2000-01)
Matriculation - English, Maths, IT (1998-01 - 1998-01)
