Iona Cameron

Confident, reliable and motivated individual who had the ability to work effectively both autonomously and as part of a team, enjoys a challenge and thrives under pressure to achieve all targets and deadlines. I am looking for the opportunity to source a role where I can utilise my skills and experience whilst expanding my knowledge base and. I am aware there appear to be many gaps in my CV, for the past few years I have been pursuing a professional wrestling career whilst attempting to launch my own merchandise making business.

I am now looking to re-enter the workforce alongside setting up a CIC to assist young care leavers with the transition to independence.

Customer services advisor - VPS Evander

(2018-04 - 2018-07)

My role at VPS was predominantly telephone based providing a complete customer service to insurance customers claiming for repairs on their window and doors. This included taking the initial instruction from the insurer via either telephone or email, uploading it into the company in house software and contacting the customer to find out details of the issue and booking in engineer appointments for works to be carried or. Whilst in this role I also had to utilise third party systems to ensure the entire process was updated every step of the way.

Car Hire Guru - Enjoy Car Hire

(2016-10 - 2017-02)

My role at Enjoy Car Hire was primarily customer services based with some administration and partner contact. My main responsibilities included answering inbound calls and emails in an time effective manner as the first line of support on any car hire enquiries or issues. Problem solving and maintaining contact with both clients and partners in order to ensure the car hire experience went smoothly from booking to drop off and looking into any issues the customer may have had up return of their vehicle.

I was also responsible for a small selection of accounts ensuring that their rates, terms and conditions and general information was kept up to date at all times and ensuring that any changes were passed over to the translations department of the company in order to be available for all clients globally.

UAT Administrator - Essex County Council

(2016-01 - 2016-10)

• Monitoring the mailbox for submissions of new defects along with those confirmed as fixed, rejected or declared as ready to retest
• Ensuring that each new issue submitted has been created in the correct format and with all key fields correctly entered
• Updating the ECC UAT Control Log system with all submissions and amendments
• Liaise with each ECC Work stream Leads to collect UAT Execution progress reports on a daily basis
• Update the UAT Control Log system with all UAT Execution progress data
• Producing and distributing management reports
• Reconciling ECC’s control log to Fujitsu’s reports
• Liaise with Fujitsu’s control team to resolve discrepancies in statistics being reported
• Provide ideas for improvements to UAT processes and documentation
• Attend UAT Review and TCS Project meetings as required

Campaign Coordinator - EWA Bespoke Communication - Merial Animal Health office

(2014-06 - 2015-02)

My role at EWA is based in the Merial Animal Health office providing customer support services and setting up, running and collating campaigns for the Product & Territory managers. This includes country wide mailings, ordering literature, message taking, Setting up and overseeing a wide variety of campaigns ensuring that the terms and conditions are adhered to.

Customer Services Officer - Pinnacle PSG/Connect

(2013-06 - 2014-01)

My role at Pinnacle PSG as Customer services officer is a telephone based job, the key responsibilities are to answer internal calls, assess the severity of the situation and either action or refer the calls. Alongside this I have also been responsible for passing the jobs over to engineers. In order to do this it is essential to double check the work of colleagues and endure the criteria is met, also to build a rapport with the engineers in order to ensure that jobs are taken and acted up swiftly.

Business Administration Apprenticeship - Dr Byte

(2010-09 - 2012-12)

My role at Dr Byte is to support the organisation and members of the office staff with IT and Administration duties, whilst working towards a City and Guild qualification. Within my role I am working as the reception co-ordinator, this entails ensuring that the reception desk is manned at all times by staff who have received our reception training. I also deliver reception training and call centre training in order to ensure that any clients who communicate with us either by phone or face to face receive a professional and helpful reception service and that customer service skills are of the highest possible level.

Previous to this role I was the PA to the Property Services and SORP course coordinator within this job role my duties included diary management, maintaining correspondence with external apprentices, ensuring all documents needed for teaching and assessing are in place, booking meeting and teaching rooms and any other administration task I was asked to do. Alongside this I undertake reception shifts for the company reception desk.

Property Services/IT User Apprenticeship - D B Training (2010-03)

GCSE’s; BTEC First Diploma - Mathematics – A; English Literature – B; English Language – C; Biology – B; Chemistry – C; Physics – D; Music – B; Drama – D; ICT Practitioner – Pass - Great Baddow High School (2006-03 - 2009-05)