Irene Bowen
Customer service, logistics and dispatch coordinator
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About
Experienced business owner and administrator with over 25 years managing a successful cleaning company, combined with logistics and dispatch administration experience. Skilled in customer services, data entry, scheduling, courier coordination, quality control and record keeping. Experienced in liaising with UPS and DPD by phone and email, creating shipping labels and using Microsoft Excel and Microsoft Word.
Organised, reliable and detail oriented, now seeking a remote role in administration, logistics, customer service or data management.
Experience
Owner of a cleaning business - Irene Bowen-Llantwit Major - Llantwit Major
(2001-04)
Managed all daily operations of a successful cleaning service.
- Scheduled jobs and bookings.
- Handled customer enquiries and service issues.
- Produced invoices and maintained financial records.
- Built and maintained a long term client relationship.
- Ensured consistent quality control on services delivered.
Administration Assistant - Anchor datacom - Amstelveen
(1992-01 - 1997-12)
- Coordinated dispatch and courier collections.
- Contact with DPD and UPS via email and telephone.
- Creating shipping labels and managed delivery documentation.
- Maintained records using Word and Excel.
- Performed quality checks before dispatch.
Education
MAVO4 - GCSE - RSG-Enkhuizen (1980-08 - 1985-06)
