Jersel Jones

A highly accomplished, Chartered Manager (CMgr MCMI) and Public Health Postgraduate (MPH) with a BA (Hons) in Healthcare Management and 15 years of diverse experience driving operational excellence across the health and social care sectors. Proven track record of service leadership, including 5 years steering multi-setting service delivery, complex workforce planning, and HSC compliance frameworks. Highly versatile background spanning 10 years of multi-sector frontline delivery alongside 5 years of dedicated leadership roles across high-acuity, residential, community, and clinical environments.

Expert in managing large multidisciplinary teams, navigating complex behavioural needs, and optimising healthcare budgets. A strategic leader who seamlessly bridges the gap between public health epidemiology, organisational governance, and frontline operational realities to deliver safe, cost-effective, and outstanding care pathways across the Berkshire region.

Deputy Manager & Team Leader – Adult Disability & Community Services at Health & Care Services – Regulated Adult Care Sector (2021-04 – 2026-04) Promoted from Team Leader to Deputy Manager, providing comprehensive day-to-day operational leadership across a portfolio of specialised adult disability and long-term care services, driving safe, legally compliant, and person-centred delivery within community living services.

• Directed and mentored frontline multi-disciplinary staff teams, executing structured clinical supervision, performance development frameworks, and annual appraisals.
• Managed complex rota coordination, resource allocation, and workforce planning to guarantee consistent safety thresholds and optimise budgetary efficiency.
• Spearheaded localised safeguarding procedures, incident investigations, and complaints resolutions to maintain safe environments for staff and service users.
• Maintained flawless alignment with Health and Social Care (HSC) compliance regulations, translating and executing governance standards to directly mirror UK Care Quality Commission (CQC) frameworks.
• Coordinated complex care planning, risk assessments, and multi-agency service reviews alongside clinicians, medical professionals, and local authority stakeholders.
• Transformed staff capabilities, team consistency, and morale through the implementation of structured coaching models and proactive leadership.
• Raised care delivery benchmarks across multiple adult disability frameworks by reinforcing stringent quality assurance measures.
• Cultivated a robust, transparent reporting culture that resulted in safer daily operations and rigorous incident reporting patterns. Frontline and supervisory health and social care experience across a variety of provider organisations (2011–2021), supporting individuals with complex needs while progressively taking on greater responsibility for leadership, service delivery, and quality of care.

Career Progression & Versatility: Advanced through progressively senior frontline and leadership roles across various healthcare sectors. Accumulated a decade of versatile experience delivering high-quality, high-acuity care across acute hospitals, residential homes, community settings, and secure or semi-independent provisions.

• Successfully managed a broad spectrum of care pathways, supporting adults with complex learning or physical disabilities, chronic health conditions, ex-offender populations, and specialised family and youth units (including mother-and-baby provisions and challenging adolescents).
• Delivered high-level personal care, live-in support, complex medication administration, and immaculate clinical auditing across all assigned shifts.
• Adhered strictly to rigorous infection control guidelines, clinical governance frameworks, and safe-working practices to protect patient and service user dignity.

• Master of Public Health (MPH) | Arden University, UK (2025)
  • Research Concentration: Chronic Kidney Disease Epidemiology in the United Kingdom

• BA (Hons) Healthcare Management | Arden University, UK (2023)