Luke Taylor
Customer & Operations Manager
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About
Reliable and highly organised professional with over 12 years' experience across customer-facing, operational, and administrative environments. Experienced in team coordination, compliance, problem-solving, and maintaining efficient day-to-day operations. Proven ability to manage responsibility, work under pressure, and build strong working relationships. Now seeking a new opportunity offering progression, responsibility, and long-term development.
Experience
Customer & Operations Manager at Entain /Ladbrokes (2015-04 – Present)
- Oversee daily operations and ensure smooth running of the store.
- Coordinate staff rotas and support team members to maintain performance standards.
- Manage cash handling and end-of-day reconciliations with consistent accuracy.
- Resolve customer issues calmly and professionally.
- Ensure compliance with company policies and regulatory requirements.
- Contribute to achieving store targets and maintaining operational efficiency.
Park Ranger at Cardiff Council (2013-04 – 2014-09)
- Maintained safety and security across public park facilities.
- Assisted members of the public and resolved on-site issues.
- Worked collaboratively within a team to maintain operational standards.
- Ensured adherence to local regulations and safety procedures.
Games Attendant / Receptionist at Cardiff Council (2011-04 – 2013-04)
- Managed reception duties and customer enquiries.
- Controlled access to facilities and ensured safety compliance.
- Handled cash transactions and maintained accurate records.
Lifeguard / Leisure Assistant at Cardiff Council (2010-04 – 2011-09)
- Responsible for public safety within a high-traffic leisure facility.
- Assisted with administrative and maintenance duties.
- Delivered professional service to facility users.
Education
A-Level in Travel & Tourism
BTEC in Travel & Tourism
GCSEs in English and Maths
