Katie Brooks
Shift Support
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About
I am a hardworking and dedicated professional with excellent time keeping skills. I have a strong background in customer service and a proven ability to adapt to new work environments. With attention to detail, I ensure that my work is of the highest quality.
I am highly organised and possess excellent communication skills, allowing me to effectively communicate with colleagues and provide exceptional service to customers. My adaptable nature enables me to quickly learn and master new tasks to exceed expectations in all aspects of my work.
Experience
Shift Support - Nando's Liverpool - Liverpool
(2019-01)
- Provide training and guidance to new team members
- Coordinated and organised daily tasks and activities
- Assist with cooking and food preparation
- Resolve customer complaints and customer satisfaction
- Ensure compliance with health and safety regulations
Sales Assistant - Sports Direct Liverpool - Liverpool
(2016-06 - 2019-06)
As a sales assistant, my main responsibilities included providing excellent customer service, achieving sales targets, handling money and cashing up and merchandising clothing. I ensured that customers received a positive shopping experience by greeting them, assisting with their enquiries and offering product recommendations. I strived to meet and exceed sales targets by actively engaging with customers, promoting products, and closing sales.
I also handled cash including completing the cashing up procedures at the end of the day. I also played a key role in merchandising clothing, keeping stock replenished and keeping the store well organised.
- Achieved sales targets consistently
- Received positive customer feedback for customer service
- Cash handling and completed cashing up procedures
- Merchandising clothing and keeping stock replenished
- Assisted in training new sales assistants
Apprentice Beauty Therapist - Rachel Hunter Beauty Clinic Liverpool - Liverpool
(2014-05 - 2016-06)
- Completed training in beauty treatments
- Gained knowledge and practical experience in services
- Developed customer service skills through reception duties
- Maintaining a clean and hygienic work environment
Education
Level 2 - Media makeup - Riverside College, Widnes (2012-09 - 2014-06)
Level 2 - Beauty Therapy - Riverside College, Widnes (2012-09 - 2014-06)
GCSE - English - Fairfield High School, Widnes (2007-01 - 2011-06)
GCSE - Maths - Fairfield High School, Widnes (2007-01 - 2011-06)
GCSE - Science - Fairfield High School, Widnes (2007-01 - 2011-06)
GCSE - Media - Fairfield High School, Widnes (2007-01 - 2011-06)
GCSE - Leisure and Tourism - Fairfield High School, Widnes (2007-01 - 2011-06)
GCSE - IT - Fairfield High School, Widnes (2007-01 - 2011-06)


