Khan Muhammad

Highly driven professional, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Reception supervisor at Diagonal Plaza Hotel Zaragoza (2020-02-07 – Present)

• Check -in and Check-outs.
• making group reservations
• Maintaing guests records, cash handling
• Night Audit and day close reports

REGIONAL ADMINISTRATIVE MANAGER at Resort Sur Beach Holiday (2014-05-12 – 2022-09-14)

• Responsible of 89 rooms property
• relations with suppliers
• making sales calls
• making of quartile and early budget
• setting targets
• managing all departments duty roster and staffing issues
• meeting with VVIP and corporate clients, making contracts.
• meeting with stack holders and brief them about property progress on monthly basis.

GENERAL RETAIL MANAGER at Sweet Services (2008-08-01 – 2013-11-18)

• maintenance of computers and other equipment's
• relations with suppliers
• managing stock and order new stock on daily and weekly basis
• managing cash and sales
• managing sales team and give training to them
• managing store accounts and make good relation with suppliers for promotions items.

CHECKOUT SUPERVISOR at Al Mutlaq Hotel Riyadh KSA (2007-07-05 – 2008-05-16)

• check-out and check-in of new arrivals
• relations with suppliers
• making reservations
• cash counter handling
• making relationship with guests and taking their feed-backs

CUSTOMER SERVICE REPRESENTATIVE at Marriott Hotel Islamabad (2003-05-03 – 2007-04-01)

As Resident Manager at Resort Sur Beach Holiday, I was a key strategy player for providing fast and effective resolution management is to stay one step ahead. This involves being across what the most common guest complaints are within the industry so that you can create a plan for managing them in the short term, and improving them in the long term

• Reception operation handling
• check-in and check-out of guests and make reservation for new arrivals
• making guest folios
• managing gusts records and reply to them about the stay with us
• Guest complaint handling
• handling guests complaints and giving instructions to the relevant departments

MBA in Hospitality and Tourism Management – HTL International school of Hospitality, Tourism and modern languages (2024-02-01 – 2024-10-30)

Bachelor's of Arts – University of Peshawar (2000-03-18 – 2003-11-21)