Leila Deme

I am a Law graduate with an LLB in Law with Criminal Justice and an LLM in Legal Practice from Birmingham City University. Experienced in legal clinic work, administration, reception and client-facing roles, with strong skills in case management, communication, organisation and attention to detail.

Customer Advisor at B&Q/ Tradepoint (2019-12 – Present)

• Provide professional customer service and manage high-volume enquiries while maintaining company policies and procedures.
• Resolve customer complaints effectively and communicate clearly with a wide range of customers.
• Build and maintain relationships with trade customers while supporting sales and day-to-day operations.

Customer Service Advisor at Vita Students Accommodations (2026-07 – Present)

• Act as the first point of contact for residents and visitors, providing a professional and welcoming reception service.
• Manage reception operations, including resident check-ins and check-outs, visitor enquiries and day-to-day requests.
• Receive, organise and distribute parcels and deliveries accurately, maintaining an organised reception area.
• Maintain a clean, presentable and professional reception and communal environment, ensuring the front-of-house area is consistently welcoming.
• Conduct regular building walks and report maintenance or safety issues to support a safe and well-maintained environment.

Student Advisor at KIND Law Clinic (2025-10 – 2026-08)

• Triage new referrals by analysing case facts and identifying the appropriate statutory route under the British Nationality Act 1981.
• Manage case files and supporting evidence using Legal Server and TLS Contact.
• Conduct client intake calls and accurately record information for case progression.
• Communicate case outcomes clearly to clients while managing expectations.

Exam Administrator at Birmingham City University (2026-04 – 2026-05)

• Prepared and quality-checked examination papers and assessment documentation in accordance with university procedures.
• Applied approved Disabled Students' Support provisions accurately and confidentially.
• Managed student and staff enquiries by telephone, email and face-to-face communication.
• Created examination classes, student groups and assessment schedules using DigiExam and processed assessment information.

YOS Panel Member at YOT Catford (2022-03 – 2022-09)

• Received training on tailored intervention plans for young people, with a focus on reducing reoffending and supporting positive outcomes.
• Developed an understanding of legal frameworks affecting younger and vulnerable individuals.
• Observed approaches to community safety and preventative intervention.

LLM in Legal Practice – Birmingham City University (2025-09)

Diploma in ILSPA – Institution Of Legal Secretaries and PA's (2025-06 – 2025-09)

LLB in Law with Criminal Justice – Birmingham City University (2022-09 – 2025-07)

BTEC – Southwark College (2020-09 – 2022-07)

GCSE – Kingsdale Foundation School (2014-09 – 2020-06)