Lucais Riley

I am a proactive, motivated individual with a strong work ethic and a commitment to delivering excellent service in every role I take on. My experience across customer service, call handling, youth work, hospitality, and construction has equipped me with strong communication skills, resilience, and the ability to stay calm and organised in fast-paced environments. I work well both independently and as part of a team, and I bring a professional, positive approach to my work.

With a background in Health & Social Care and Mental Health Nursing, I have developed a strong understanding of people, safeguarding, and effective support. I am now looking for an opportunity where I can contribute, grow, and continue developing my skills.

Customer Service Advisor / Call Handler - Carpenters Group – FRU (First Response Unit)

• Managed high-volume inbound calls from individuals involved in road traffic accidents.
• Gathered essential details with accuracy, professionalism, and empathy.
• Communicated clearly with distressed callers while maintaining calm and control.
• Entered information efficiently into case management systems.
• Escalated and triaged cases to relevant legal or insurance teams when needed.

Detached Youth Worker - Positive Pathways – Liverpool City Centre

• Engaged with young people in public spaces to build positive, trusting relationships.
• Offered advice, guidance, and early intervention to help prevent risky behaviour.
• Identified safeguarding concerns and shared relevant observations with the team.
• Encouraged participation in youth programmes, support services, and community activities.
• Acted as a positive influence and role model for young people from diverse backgrounds.

Fire Protection Operative - JM Passive Fire Protection

• Installed passive fire protection materials following technical and safety guidelines.
• Built a solid understanding of fire safety regulations and construction-site protocols.
• Performed physically demanding work safely and efficiently.
• Worked closely with contractors to meet deadlines and maintain high standards.

Bartender – Restaurant & Events - Titanic Hotel, Liverpool

• Provided excellent customer service in a luxury hotel environment.
• Managed multiple orders quickly and accurately during busy shifts.
• Maintained bar standards, cleanliness, and presentation.
• Worked alongside a large team to support high-capacity events.

Bartender - Brass Monkey Bar

• Thrived in a busy bar environment during peak hours.
• Demonstrated strong multitasking and time-management abilities.
• Delivered friendly, professional customer service even in challenging situations.
• Supported team members to maintain smooth service flow.

A-Level - Health & Social Care - Notre Dame Catholic College (2015 - 2022)

A-Level - Criminology - Notre Dame Catholic College (2015 - 2022)

T-Level - Mental Health Nursing - Notre Dame Catholic College (2015 - 2022)

GCSE - English - Notre Dame Catholic College (2015 - 2022)

GCSE - Maths - Notre Dame Catholic College (2015 - 2022)