Michael Lovell

I am a dependable, punctual, and well-organised individual with 10 years' experience as a repair technician and 20 years experience working in customer service, technical support, and operational roles working in demanding environments throughout my career. I have developed excellent attention to detail, strong organisational skills, and the ability to prioritise tasks effectively while consistently meeting deadlines and maintaining high standards. I enjoy working as part of an established team and take pride in contributing to a positive and productive working environment.

I am adaptable, quick to learn, and equally confident working independently when required. I am now seeking a new challenge where I can apply my strong work ethic, reliability, and meticulous attention to detail. With strong communication skills, a positive attitude, and a willingness to learn, I have the qualities needed to be a valuable member of your team.

I am committed to working hard, following procedures, and consistently delivering high standards to meet business needs.

Customer Service Advisor - City & Guilds

(2019-12)

• Support all lines of customer enquires via phone and email
• Managed multiple tasks efficiently in a fast-paced environment to meet service level agreements
• Work calmly under pressure while maintaining accuracy
• Maintained accurate records in internal systems to support data integrity and retrieval
• Communicate effectively with internal teams
• Work effectively both independently and as part of a team
• Provided essential support to staff during peak periods in absence of team leaders
• Produce reports using Microsoft Word and Excel

Store Manager and Repair Technician - Fone Doctor

(2012-12 - 2019-12)

• Main repair technician for branch
• Inspection and quality check of repaired devices
• Oversaw daily administration, customer service, and stock control to ensure operational efficiency
• Managed key holder duties, overseeing cash handling and security protocols
• Operated EPOS systems
• Provided front-line customer service in a busy environment
• Maintained precise records of repairs and sales, supporting inventory management and customer satisfaction

Carpenters Mate - Home Property Improvements

(2010-04 - 2012-12)

• Coordinated material organisation and job scheduling to streamline project workflow
• Installation of all types of building work in residential settings: kitchens, bathrooms, bespoke furniture, flat roofs, UPVC windows
• Promoted safe working practices to maintain a secure work environment

Heating and Ventilation Technician - Heating & Domestic Partnership (HDP)

(1998-03 - 2010-03)

• Installed and serviced heating systems
• Performed diagnostics and troubleshooting to evaluate equipment performance and increase reliability
• Worked from technical drawings and installation plans
• Followed health and safety procedures
• Lifted heavy equipment manually to assist with installation and maintenance tasks