Javaria Raees

I am a highly motivated and hardworking individual currently seeking employment. My positive approach to work means I always give maximum effort to any task I undertake. I am a conscientious and efficient worker and I able to work in a team as well as to work independently on my initiative. I have an excellent attendance record and I am proficient in most Microsoft Office packages.

Customer Services Advisor - STA - Home Based

(2025-04 - 2025-06)

I worked as a Customer Service Advisor at Capita for two months, supporting the delivery of Key Stage 1, Key Stage 2, and Phonics tests on behalf of the Standards and Testing Agency. My main responsibilities included answering calls and emails from schools, local authorities, and test markers. I gave clear and accurate advice on test procedures, marking guidelines, and administrative tasks.

I always made sure to log each query properly and followed Capita's quality and data protection standards. This role really improved my communication skills and taught me how to work efficiently under pressure. I also played a part in helping the team meet its targets and worked closely with colleagues to keep the service running smoothly.

Customer Service Representative - Capita Pensions Solutions - Home-Based

(2025-01 - 2025-03)

Work From Home, at Capita, I served as a Pension Agent from 20th January to 14th March, providing comprehensive support to pension members. My role involved handling calls from members regarding letters about transitioning to digital services or continuing to receive paper documents. I assisted members with online registration, updating their system preferences, and ensuring they had the necessary information to make informed decisions.

Additionally, I managed requests related to pay-slips, ensuring that members received them promptly and accurately. Throughout my time in this role, I consistently delivered high-quality customer service, addressing inquiries professionally, efficiently, and ensuring the confidentiality and accuracy of sensitive financial information.

Phone Insurance Agent - Tesco - Remote, Austria

(2022 - 2022)

I worked from home as a phone insurance agent, taking calls from customers who needed to report lost or damaged phones. My job was to collect all the details needed to submit their insurance claim and help them apply for a replacement device. Working remotely taught me how to stay organized and manage my time well without direct supervision.

I also got better at staying calm and clear when speaking to customers who were often frustrated or upset. This role helped me improve my communication skills and attention to detail, and gave me experience working under pressure while still providing great customer service.

Customer Service and Sales Representative - Virgin Media

I have spent one year working with Virgin Media as a Customer Advisor and Sales Representative. During this time, I have developed a wide range of valuable skills. My primary responsibilities included resolving customer issues such as internet connectivity problems, billing inquiries, and processing payments.

This role allowed me to enhance my problem-solving abilities, communication skills, and customer service expertise, all while ensuring a positive customer experience. I am proud of the knowledge and experience I have gained while working with Virgin Media.

Agent - Ant marketing

(2020-08 - 2020-10)

I have work at ant marketing for 2 months as a agent where I perform my duty honestly my job was to talk thoughts blue telecoms with COVID-19 effected people to get information about their activities, symptoms and personal details just to facilitate help and guide them to protect their heath. I have improve communication skill and build strong confidence.

Customer Service - Sport direct

(2019-10 - 2019-12)

I have done customer service in store. I worked at counter and foot wear, i been dealing with every type of customers and making sure them customers being provided with good service so the can come back. I really enjoyed working with the team and i have developed many more skills.

Participant - NCS

(2017-12 - 2017-12)

Two weeks in NCS – December 2017. First week was the activity challenge, the activity I did are rock climbing, mountain, canoeing, orienteering, making fair, raft and cave. I was little bit scared of doing rock climbing because it was so high to jump down it was secure, but I was very nervous to do because the first time I did.

Second week was do the project we did was helping poor people aware of the homeless. As it was near to Christmas we had made Christmas present for the homeless. We also visited a homeless shelter. After NCS I have become more aware and alert about my community and would love to do something like this again.

QCF BTEC Subsidiary Diploma in Business - Business - Sheffield College (2018-09 - 2019-06)

BTEC Diploma Business Enterprise - Business - Sheffield College (2017 - 2018)

GCSE - English language - Hinde House School (2016 - 2017)

GCSE - English literature - Hinde House School (2016 - 2017)

GCSE - Mathematic - Hinde House School (2016 - 2017)

GCSE - Additional Science - Hinde House School (2016 - 2017)

BTEC FIRST AWARD - Health and Social Care - Hinde House School (2016 - 2017)

ITQ Level 1 - Certificate in IT User Skills - Hinde House School (2016 - 2017)